Helpdesk Analyst

MRI Software is looking for a **Helpdesk Analyst **to join our team. As a Helpdesk Analyst you will be responsible for providing customers with technical support on our software. You will have the ability to adapt to a variety of situations and individuals, working towards win-win outcomes, identifying key or underlying issues in both complex situations and product related matters.

**Duties and responsibilities**:

- Provide excellent customer service, throughout a call’s lifecycle, ensuring clients satisfaction before closing a call
- Provide first line support on software packages operating environments, modules and features
- Provide support for the deployment of “systems” to a client in a timely fashion mitigating any compromise to business delivery
- Achieve KPI’s and SLA’s aligned to the clients T&C’s and business objectives
- Ensure escalations and complaints are escalated as per MRI processes.
- Share knowledge with colleagues and provide guidance
- Commit to working towards and achieving all MRI’s/teams/personal objectives and goals
- Follow all working practices (ISO processes) and GDPR guidelines

**Experience**:

- Minimum 6 months Software industry experience
- Minimum 6 months customer support experience
- Microsoft SQL

**Skills/Knowledge**:

- MS Office skills - basic Excel
- SQL Server
- Networking Technologies

**Education/Qualifications**:

- Degree - Computer science or equivalent

**Your Journey**:
Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference.

And we know how to reward outstanding performance, recognise effort and celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi Friday scheme, employer contributed pensions, private medical insurance, eligibility for an annual performance bonus, tuition reimbursement and much more

Amazing growth takes amazing employees. Are you up to the challenge?

**Company Overview**:
MRI is proud to be an Equal Employment Opportunity employer.