Sales Executive at Intercontinental Fujairah Resort
3 weeks ago
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.
Your Day to Day:
As Sales Executive, you will manage the relationship with key events and identify new potential account to achieve hotel budget. Builds profile within local market place through attendance at various events and local market place. Responsible in identifying potential feeder markets. To proactively create and convert revenue opportunities for the InterContinental Fujairah from qualified group leads and other opportunities by planning and executing sales activities based on strategies and financial targets (hotel revenue, room night goals) outlined in the Hotel’s annual Business Plan.
Some of your main role responsibilities are:
- Monitors competitors’ activities and assists in marketing intelligence.
- Refers sales leads to appropriate personnel within the InterContinental Hotels Group.
- Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
- Services existing business through management of account bases.
- Develop and maintain a regular pattern of sales calls (minimum of 25 sales calls)
- Provides direction on, and conducts market research and analysis.
- Monitors existing business and inputs into sales strategy meetings to maximize business.
- Grows existing business and establishes and pursues leads which will develop revenue opportunities.
- Initiates and prepares tenders for business.
- Assesses sales and marketing data.
- Assists with the preparation of seasonal promotions
- Assists in the evaluation of sales and marketing activities.
- Actively solicit and book business following hotel standards.
- Manage Accounts and ensure the constant generation of new corporate prospects for self
- Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
- Ensure self PDP in place, followed upon and achieved by end of the year
- Establishes and maintains effective employee relations.
- Participates in hotel social activities along with other team members
- Conduct client interviews to touch-base feedback and create future opportunities
- Entertain clients regulary to break the ice / promote the hotel’s facilities and to grow relationships
- Plan and conduct familiarization tours and site inspections.
- Demonstrate service attributes in accordance with industry expectations and company standards
- Takes inquiries for Restaurants, Banquets, or any other F&B potential revenue and convert them into sales
- Prepares offers and contracts in line with the standards and manual
- Maintains effective correspondence
- Contacting clients before they arrive at the hotel to conduct final detailed checks, to be a host on the day of the event, reviewing satisfaction levels and willingness to return and conducts follow up calls to ensure bills are received & correct and to secure the next booking
- Achieves meeting and event goals by implementing the set strategies provided by the Director of Sales & Marketing
- Displays consultative and value added approach to selling
- Assists in monitoring productivity and revenues goals by maintaining sales action plans
- Actively seeks to interact with existing, potential and new clients by show-around, entertainments and lunches, if required
- Sets up and maintains filing, database, trace and communication systems and follow
- up procedures in line with the guidelines provided by the Director Sales & Marketing
- Maximizes guest satisfaction by communicating customer specifications to the operational team and related departments
- Promotes the InterContinental Fujairah Resort where additional business is discovered and refers business in a timely manner
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Preferably tertiary qualification in Hospitality Management.
- 1-2 years previous experience in a similar position or a related field with a proven track record of success.
- Experience in a 5 star luxury hotel company is essential.
- Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds.
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