Waiter/cashier

2 weeks ago

Sharjah, United Arab Emirates Katrina Sweets & Confectionary Full time

The main role is to welcome, treat and assist Customer with their needs, enquiries and purchases in Katrina store ensuring that each customer receives highest level of service.

**Duties & Responsibilities**:

- Welcomes customers by greeting them; offering them assistance;
- Directs customers by escorting them to racks and counters; suggesting items;
- Advises customers by providing information on products;
- Helps customer make selections by building customer confidence; offering suggestions and opinions;
- Handling all the cash transaction of an organization;
- Receive payment by cash, credit card, etc.
- Checking daily cash accounts;
- Guiding and solving queries of customer;
- Providing training and assistance to new joined cashier;
- Provide highest level of customer service to every customer and improve it;
- Take gently Customer’ orders over the phone and at the counter;
- Suggest to Customers products selection in stores;
- Suggest to Customers in selecting decorated cakes design and suggest the best one;
- Promote to Customer new products & samples;
- Manage difficult situations with Customer in absence of supervisor;
- Identify customer needs & problems and manage to address them;
- Ensure best merchandise display for Customer with arrangement and price tags;
- Retain knowledge and explanation of all bakery & pastry products sold in the bakery;
- Package carefully products in special envelopes & boxes;
- Count and store received bakery and pastry products & items as needed;
- Write messages on cakes;
- Report to supervisor for products imperfections or hazards;
- Follow the chiller temperature and fill in a form;
- Properly use store equipment such as label machine, chillers, coffee machine, oven, dishwasher, laptops, POS and upkeep it (change tapes and ribbons, etc.);
- Follow safe food handling guidelines. Keep work area sanitary and clean;
- Ensure effective coordination with other departments;
- Identify store needs & place product orders to central kitchen;
- Minimize time & improve quality to take customers’ orders;
- Keeping the store tidy and clean, this includes hovering and mopping.

**Requirement**
- Friendly and engaging personality.
- Excellent verbal and written English communication skills.
- Minimum 2 years retail or customer service experience.
- Familiar with software such as Microsoft Word, Excel.
- Well-organized, detail-oriented and able to multi-task.
- Fast-learning and properly following the processes and guidelines.
- Ability to work as part of a team and independently without supervision.
- Ability to make customer-oriented and cost-effective decisions, take responsibility.

**Salary**: AED2,200.00 - AED2,500.00 per month

**Experience**:

- Sales: 2 years (required)
- Cashier: 2 years (required)

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