Service Operations

2 weeks ago


Dubai, United Arab Emirates JUMBO MANPOWER SERVICES LLC Full time

**Job Purpose:

- **
- To manage Warranty Service Cost, Forecasting and Budgeting.
- Repair Data Management from Authorized Service Center’s in Middle East / African Regions with regards to Service repair performance and KPI Tabulation and Management reporting.
- Warranty / Service Cost Analysis: Country-wise, category-wise variance analysis.
- Service Cost Forecasting & Budgeting: Take the lead in monthly / quarterly forecasting of fixed and variable expenses.
- Calculation of Failure Ratio and Unit Repair Cost based on the past record; Creation of Provision for future liability (for variable cost)
- Reconciliation of service cost booking and Preparation of Service Cost Report with variance analysis and presenting to Management, Business Units and Regional Office
- Repair Data / Authorized Service Centers KPI Management for entire Sony Middle East/ African region.
- **Key Criteria:

- **_
- Strong knowledge of MS Office - Advanced Excel (Formula, Pivot, Slicer, Graphs and Macro) and Advanced Power Point
- Customer focus mind-set approach
- Achievement and result orientation
- Good time management and able to handle deadlines
- Exposure to service cost forecasting and mathematical analysis

**Salary**: AED7,500.00 - AED8,000.00 per month


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