Team Leader
3 days ago
**Job Overview**
Oversee and secure optimum utilization of the available team members and resources to achieve set operational efficiency targets. Ensure the team carries out vehicle repair and service activities in accordance with established quality, safety, and efficiency guidelines and within set time frames.
**Key Responsibilites**
- Responsible to implement the job allocation and job flow within the team including job scheduling and labor allocation for day-to-day operations.
- Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
- Conduct systematic performance of complex fault diagnosis, evaluation, and repair processes for all vehicles.
- Delegate/supervise repair orders to the team
- Discuss repair requirements with the service advisor on a daily basis.
- Prepare the team for the upcoming jobs; allocate job cards to align the jobs to the skillset and efficiency level.
- Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on a daily basis.
- Cross-check the original customer complaint in the pre-order form against the job card labor operation numbers to ensure agreed repairs are all concluded.
- Promote Health and safety rules defined for the equipment, instruments, and products, as per the company SOP.
- Prepare and conduct every vehicle for a final check and further quality control audit.
- Monitor warranty jobs to ensure proper warranty process handling.
- To ensure the booking system is kept constantly updated with the vehicle’s progress.
- Review & assess documentation to justify warranty claims and facilitate smooth processing
- Monitor and action the main key performance indicators (KPIs) for performance on a daily basis.
- Increase team efficiency and optimize the repair process of individual team members with the transfer of know-how and information on new technical features.
- Conduct on-the-job training (Technical, Health, and Safety).
- Prepare reports for management review
- To monitor the department CSI achievement and implement corrective measures where needed to achieve the department CSI target.
- Conduct regular performance reviews, coach, counsel, and provide support and necessary tools.
- Create and ensure implementation of training plans and programs to enable the team to accomplish their tasks efficiently.
- Closely working with Customers, department manager, and service team to ensure a high level of customer satisfaction and optimum utilization of workshop premises.
- Adhere to the company’s QHSE Management system procedures & Guidelines.
- Provide such information, instruction, and supervision to the respective team to perform their work in a safe manner without causing any risk to the health, safety, and environment.
- Notify hazards and HSE-related incidents to QHSE Officer to prevent the re-occurrence.
- Perform other duties as assigned by the line manager.
**Qualification**
- Diploma in Automobile, Mechanical Engineering, or equivalent.
- 6 - 7 years of minimum experience in customer care & operations experience within an automotive workshop environment.
- 2 years of experience in a supervisory role within a premium/luxury car brand.
**Knowledge**
- Automotive systems (vehicle layout, function, and location of parts
- Extensive Knowledge of mechanical issues, warranties, service, and general repairs
- Ability to advise customers on the required jobs in a timely, professional manner
**Skills**
- Organizational ability
- Detail oriented
- Good communication in English - written and oral, Arabic a plus
- Leading & Supervising
- Team Orientation
- Customer & Quality Focus
- Confident in the Team
- Respectful to Others
- Strong analytical thinking
- Customer Oriented
Reports to: Workshop manager
**Salary**: AED15,000.00 - AED20,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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