Skincare Expert

For 190 years, Guerlain has explored, innovated and perfected in Fragrances, Skincare and Makeup. Our teams are inspired by creativity, bold initiative and a culture of “why not?”. We are "Explorers by Nature" who preserve, develop and transmit our unique heritage. We boast a rich diversity of talented and committed people who show that luxury and sustainable development are compatible. We do this “In the Name of Beauty” of our customers, our products and our planet.

**What you'll be doing**

Our Skin-Care Expert is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving skin care advice to their clients and guiding them through skin care and allergies routines with suitable products.

**Key Responsibilities**:
**Drive the business**
- Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
- Push Skin care sales during events, promotions and launches
- Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
- Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
- When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers. Participate in achieving incentives
- Stay ahead of latest trends, products and competitors

**Customer Centricity**
- Take ownership of the customer’s experience by delivering exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert advice, and proactively catering to customers’ needs, interests and preferences.
- Demonstrate effective usage and benefits of various brands and skin care products and ensure high level of expertise while conducting professional facials.
- Educate and guide customers on the most appropriate range and usage of products to use to suit the skin type identified and follow up on the client’s
- Build and maintain guest experience standards in order to build strong loyalty.

**Operational Excellence**
- Ensure all sales and operational policies and procedures are followed and maintained.
- Generate and maintain daily sales reports, post-launch sales tracking and sell-out tracking at store level
- Maintain all operating standards by ensuring merchandising levels, stock replenishment and organising display in the appropriate shelves/ counters are done as per the brand’s VM guidelines
- Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
- Generate sales, while achieving line and sales targets, using skin-care knowledge and ensure monthly make-up sessions are reached.
- Demonstrate a strong understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, CRM, OMS, etc.)

**W**hat you'll need to **succeed**
- Minimum 2 years’ experience in the beauty industry
- Ability to conduct facial treatments
- Arabic Speaker is mandatory.

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

**We Invite All Applicants to Apply**

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.