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Head Waiter

1 month ago

Dubai, United Arab Emirates Standout Holding Restaurant Management LLC Full time

We are planning to hire Head Waiter / Head Waitress for a standalone Asian / Japanese restaurant in Jumeirah 3 next to Burj Al Arab.
- Control table settings in order to ensure a correct table setup, including cutlery and glassware.
- Oversee the quality and safety of food served to visitors and customers according to food standards
- Control the menu in order to ensure that prices are correct and up-to-date.
- Increase possible sales volumes and avoid losses through cross-selling, up selling or promotion of additional services.
- Oversee activities during special events considering specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.
- Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
- Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
- Plan staff time and shifts to reflect the demands of the business.
- Inform staff on changes to the menus to ensure they have a good understanding of the dishes, Lead and guide employees to ensure all employees are providing excellent customer service in accordance to company policy.
- Welcome guests in a friendly manner in a certain place. Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
- Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Oversee the entire process of running the restaurant such as managing employees and the mise-en-place.

**Salary**: Up to AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Head Server in standalone restaurant in UAE: 3 years (preferred)