Guest Relations Agent at Intercontinental Ras Al

4 weeks ago

Ras alKhaimah, United Arab Emirates InterContinental Full time

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Agent capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with guests for feedback, complaints and compliments - and following it up
- Managing, recording and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

- Excellent verbal and written communication skills
- Ability to deal with difficult interactions and work under pressure
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

  • Guest Relations Agent at Intercontinental® Ras Al

    7 days ago

    Ras al-Khaimah, United Arab Emirates IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Guest Relations Agent at Intercontinental Ras Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Relations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • General Manager

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    **About Us** IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 18 brands. We are one of the world’s leading hotel and resort companies. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands make up our...

  • Reservations Agent at Intercontinental Ras Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • F&b Guest Relations at Intercontinental Ras Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a F&B Guest Relations capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Responsible for...

  • Doorman at Intercontinental Ras Al Khaimah Mina Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Doorman who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll mostly be: -...

  • Bell Service Agent at Intercontinental Ras Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Bell Service Agent capable of leaving no stone unturned in pursuit of complete guest satisfaction. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Receive...

  • Reservation Agent at Intercontinental Ras Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservation Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Front Desk Agent at Intercontinental Ras Al Khaimah

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Front Desk Agent at Intercontinental Ras Al Khaimah

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Telephone Operator at Intercontinental Ras Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To act as central communication point of contact at the hotel by providing and coordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs; ensure complete guest satisfaction. A little taste of your day-to-day: Every day...

  • Butler at Intercontinental Ras Al Khaimah Mina Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for Butler who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll mostly be: -...

  • Butler at Intercontinental Ras Al Khaimah Mina Al

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Butler who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: A little taste of your day-to-day: Every day is...

  • Bartender at Intercontinental Ras Al Khaimah Mina

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    Take a splash of expert knowledge. Add a drizzle of pride. Pour over a passion for serving drinks and food to our guests’ unique tastes. We’re searching for a new Bartender with the perfect mix of skills to make every guest experience truly memorable. A little taste of your day-to-day: - Creating a warm welcome for every single guest that sets the tone...

  • Waiter/waitress at Intercontinental® Ras Al

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Mixologist at Intercontinental® Ras Al Khaimah

    7 days ago

    Ras al-Khaimah, United Arab Emirates IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Nurse/welfare at Intercontinental Ras Al Khaimah

    2 days ago

    Ras al-Khaimah, United Arab Emirates IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Accounts Payable at Intercontinental Ras Al Khaimah

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates InterContinental Full time

    Searching for an opportunity that just adds up? We’re looking for a new Accounts Payable with a strong enough grasp of the figures, responsible for verifying invoices, purchase requests, and prepare checks for payment to the suppliers. In complete confidence. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Ensure the...

  • Sales Administrator at Intercontinental® Ras Al

    7 days ago

    Ras al-Khaimah, United Arab Emirates IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Barista at Intercontinental® Ras Al Khaimah Mina

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...