Cashier/customer Service
6 months ago
Cashier at Koncrete Specialty Coffee Shop, Concept Store, and Pop Space
**Position Overview**:
As a Cashier at Koncrete, you will be at the forefront of our customer experience, ensuring smooth and efficient transactions while maintaining a welcoming atmosphere. Your attention to detail, friendly demeanor, and dedication to excellent service will contribute to the success of the Koncrete brand.
**Key Responsibilities**:
**1. Customer Transactions**:
- Greet customers warmly and assist them in a friendly and courteous manner.
- Accurately process customer orders, including coffee beverages, merchandise, and event tickets, using the POS system.
- Handle cash, credit, and mobile payments with precision and professionalism.
- Issue receipts and ensure correct change is given to customers.
**2. Product Knowledge**:
- Develop a basic understanding of the coffee menu and merchandise offerings to answer customer questions and provide recommendations.
- Inform customers about ongoing promotions, events, and loyalty programs.
**3. Order Accuracy**:
- Collaborate with baristas and kitchen staff to ensure that customer orders are prepared accurately and in a timely manner.
- Verify the correct items and quantities before presenting them to customers.
**4. Customer Service**:
- Listen actively to customer requests, concerns, and feedback, and address them promptly.
- Handle customer inquiries and resolve issues professionally, seeking assistance from a manager when needed.
**5. Cash Handling and Register Maintenance**:
- Maintain the cash register and handle transactions with precision and integrity.
- Count and reconcile the cash drawer at the beginning and end of each shift, ensuring accuracy.
**6. Upselling and Cross-Selling**:
- Identify opportunities to upsell and cross-sell additional products or items that complement customers' purchases.
- Suggest add-ons, specialty beverages, or merchandise to enhance the customer experience.
**7. Store Presentation**:
- Assist with keeping the cashier area clean, organized, and well-stocked.
- Participate in maintaining the overall cleanliness and organization of the coffee shop and concept store.
**8. Communication**:
- Communicate effectively with team members, especially during peak hours, to ensure smooth operations and minimize wait times.
**9. Compliance**:
- Adhere to all cash handling, safety, and health regulations to maintain a secure and sanitary work environment.
**Qualifications**:
- High school diploma or equivalent (preferred).
- Previous experience in a cashier or customer service role is a plus.
- Strong numerical skills and attention to detail.
- Excellent interpersonal and communication skills.
- Ability to handle transactions accurately and efficiently in a fast-paced environment.
- Friendly, approachable, and positive attitude.
- Familiarity with POS systems and basic computer skills.
- Flexibility in scheduling to accommodate different shifts, including weekends and holidays.
**Salary**: From AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Oracle pos: 1 year (preferred)
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