Administrator
4 months ago
Dubai, United Arab Emirates
- Tech Hiring
- 3082612
**Role Purpose**
- The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_
**Do**
- **Ensure timely response of all the tickets raised by the client end user**
- _Service requests solutioning by maintaining quality parameters _
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
***
**_Stakeholder Interaction_**
**_
- **
**_Stakeholder Type_**
**_Stakeholder Identification_**
**_Purpose of Interaction_**
**_Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_
**_External_**
- Client_
- Resolving the tickets/ queries and servicing them_
**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk -**_ Expert_**:
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **_Competent_**:
- Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - **_Expert_**
**_Competency Levels_**
**_Foundation_**
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.
**_Competent_**
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
**_Expert_**
Applies the competency in all situations and is serves as a guide to others as well.
**_Master_**
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- **_Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working
**Deliver**
**_No._**
**_Performance Parameter_**
**_Measure_**
1.
100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
2.
Desktop Support
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
-
Administrator
4 months ago
Dubai, United Arab Emirates prezon glass Full timeThis is a full-time on-site role for an Administrator/ACCOUNTS at PREZON GLASS METAL FIXING LLC located in Dubai, United Arab Emirates. The Administrator will be responsible for handling various administrative tasks, maintaining records, organizing files, and coordinating with different departments to ensure the smooth functioning of...
-
Administrative
4 months ago
Dubai, United Arab Emirates Delmon Elevators Full timeJoin Our Team as a Female Administrative Assistant at Delmon Elevation Lifts Installation LLC! Are you a highly organized and detail-oriented individual looking to showcase your administrative skills in a dynamic and supportive work environment? We're seeking a Female Administrative Assistant to join our team and play a key role in supporting our daily...
-
IT Administrator
4 months ago
Dubai, United Arab Emirates UNIMART BUILDING MATERIALS Co. Full timeWe are seeking a results-oriented IT administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. To ensure success as an IT administrator, you should possess extensive...
-
Administrator
4 months ago
Dubai, United Arab Emirates UMA ADVERTISING L.L.C Full timeThis is a full-time on-site role for an Administrator, The Administrator will be responsible for handling various administrative tasks, maintaining records, organizing files, and coordinating with different departments to ensure the smooth functioning of operations. - Provide administrative support to ensure efficient operation of the office. - Manage office...
-
Administrator
4 months ago
Dubai, United Arab Emirates Alaa Mohra Properties Full time**Administrator** Alaa Mohra Properties is seeking a dedicated Administrator to join our team and contribute to our mission of excellence. As an Administrator, you will play a crucial role in ensuring the smooth and efficient operation of our organization. **Responsibilities**: Office Management: Maintain a welcoming and organized office environment....
-
IT Administrator
3 months ago
Dubai, United Arab Emirates AM Global On Demand Labour Supply Full timeAn **IT Administrator** is a professional responsible for managing and maintaining a company’s computer systems and networks, ensuring optimal performance, security, and support for all users1. Here are the key responsibilities associated with this role: - **Procuring, Maintaining, and Administering Computers and Office Equipment**: IT Administrators...
-
IT Administrator
6 months ago
Dubai, United Arab Emirates Zone IT Solutions Full timeWe are hiring an IT Administrator for a role based in Dubai City. You will work closely with the IT team to ensure the smooth operation of all IT-related activities. **Requirements**: - Proven experience as an IT Administrator or similar role. - Strong knowledge of IT systems and infrastructure, including hardware, software, networks, and servers. -...
-
Administrator
4 months ago
Dubai, United Arab Emirates Real Estate Company - Dubai Full timeWe are looking for a strong, independent, proactive Real Estate Administrator. **Requirements**: - **Must have 2 years of previous Admin experience in Real estate Field.**: - Must be well versed in Excel, Word, and PowerPoint. - Must be a quick learner with the ability to understand and execute tasks daily. - Must be able to work independently as well as...
-
Administrator
4 months ago
Dubai, United Arab Emirates Real Estate Company - Dubai Full timeWe are looking for a strong, independent, proactive Real Estate Administrator. **Requirements**: - **Must have 2 years of previous Admin experience in Real estate Field.**: - Must be well versed in Excel, Word, and PowerPoint. - Must be a quick learner with the ability to understand and execute tasks daily. - Must be able to work independently as well as...
-
Administrator
4 months ago
Dubai, United Arab Emirates Talcos Cleaning Services Full timeWe are looking for a sharp administrator to provide leadership support and keep the office running smoothly and efficiently. In this role, you will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and travel. To be a...
-
Administrator
4 months ago
Dubai, United Arab Emirates ED-40 Security LLC Full timeWe are looking for a sharp administrator to provide leadership support and keep the office running smoothly and efficiently. In this role, you will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and travel. To be a...
-
Administrator
3 months ago
Dubai, United Arab Emirates Yaghmour Building Contracting Full time**We are hiring a Real Estate & Contracting Administrator (Female)!** **Send your CV**: + 971 58 570 0714 (WhatsApp) **Requirements**: - Experience in a real estate and contracting administrative role. - Minimum of 2 years of administrative experience, specifically in the Dubai real estate and contracting industry. - Proficient knowledge of real estate...
-
Administrator
4 months ago
Dubai, United Arab Emirates Nathan & Nathan HR Full time**Nathan Digital** is looking for an **Administrator **to join the UAE team. **Experience**: 1 - 4 Years **Location**: Dubai **Responsibilities**: - Provide administrative support to members - Process checking or Quality assurance skills to maintain company quality standards of product and services - Compose and distribute a wide range of...
-
Administrator
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeQualifications & Experience: Administration. General administration : 1+ Year 12 Years schooling or equivalent
-
IT Administrator
4 months ago
Dubai, United Arab Emirates optimus services Full timeRequired IT Administrator with **4 to 6 years of UAE/ GCC experience as IT Engineer/ IT Administrator**; handling day to day Trouble Shooting including Windows Server Administration, Installation, Network Troubleshooting, Firewall & VPN Configuration, Microsoft 365 support, back up and Security Solutions etc. Implement and operate internetworking...
-
Administrator
4 months ago
Dubai, United Arab Emirates The Emirates Group Full timeQualifications & Experience: Qualifications: 10 Years schooling or equivalent Experience: Administration, Office management Knowledge/Skills: Completion of Secondary Education 2 years of experience in an administrative or office environment.
-
Administrator
3 months ago
Dubai, United Arab Emirates Morya Luxury Living Full time**We are looking Administrator for Car Showroom in Dubai.** **Qualification**: - Familiar with shipping, import and export procedures - Familiar with Dubai Trade Procedures - Knows how to make Transit In, Transit Out, Transfer, Inspection, Claims, etc. - Coordinate and follow-up all company activities and prepare commercial documents. - Answer inbound and...
-
Administrator
4 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Outline: - Ensure administration work undertaken is in accordance with department procedures, standards, and policies. - Support the coordination of tasks related to general administration, HR, procurement, finance, and training. - Provide admin systems support including data entry, maintenance, update and support of relevant systems and equipment. -...
-
Administrator
4 months ago
Dubai, United Arab Emirates Align Staffing Solutions Full timeWe are looking for **Administrator**. - Own visa** - Administrator in the Subject Line Or directly share your CV on WhatsApp at: 058 203 0330.** **Job Types**: Permanent, Full-time **Salary**: AED3,800.00 - AED4,500.00 per month
-
Administrator
4 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: JOB PURPOSE To review and provide a comprehensive administration support required for coordinating department section functions and ensuring the smooth day to day operation of the department. This role is typically focussed on the update and maintenance of administration databases and/or systems. Interaction with contacts within other...