Operations Manager
6 months ago
The Operations Manager is responsible for oversight of all operational and administrative aspects of a limousine company. This includes overseeing the daily operations, scheduling, budgeting, dealing with Uber, Careem, RTA, and Drivers. The Operations Manager will ensure the highest standards of service and quality are maintained, while also developing and implementing strategies to increase efficiency and productivity.
**Requirements**:
- Provide contact to win corporate contracts
- Manage the day-to-day operations of the limousine company, including scheduling and coordinating clients, staff, and vehicles.
- Co-ordinate with clients like Uber, Careem, Yango, RTA, Dubai Technology.
- Serve as a liaison between the company and clients, ensuring customer satisfaction and promoting positive customer relationships.
- Develop and implement strategies to increase efficiency and productivity, such as streamlining processes and developing new technologies.
- Ensure the safety and security of personnel, vehicles, and equipment.
- Stay current on industry trends and regulations.
- Handle any customer complaints or issues.
- Direct the activities of staff in relation to transport operations within the company on duties like dispatching and tracking/monitoring of transportation vehicles
- Monitor the general operations of staff of the transportation department to make sure that their operations are within the guidelines, safety measures, government orders, and administrative policies.
- Supervise and evaluate staff performance, ensuring compliance with company policies and procedures.
- Involve in the negotiation and authorization of contracts and other forms of purchases and procurements that are related to the company’s transportation needs
- Develop important indicators that measure and show the effectiveness of the company’s transportation operations
- Develop transportation policies across appropriate units within the firm
- Appoint competent transportation staff. This usually involves carrying out interview, selection, training, and performance appraisal of every transportation personnel
- Negotiate with warehouse owners or operators and carriers for their services and for fair rates
- Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arises) and to set up safety measures to avoid recurrence of such issues
- Develop and implement plans that will lead to improvement in company profit
- Implement management recommendations, like proposed fees and change in movement schedule
- Maintain open dialogue with other units’ managers so as to organize activities that will enhance company’s general performance
- Take charge of investigations that look into customer complaints with regards to product delivery and other transportation-associated issues
**Salary**: From AED8,000.00 per month
Application Question(s):
- Knowledge in all government processes and paper works in Limousine Company?
**Experience**:
- Operation in Limousine: 5 years (required)
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