Digital Operations Executive

2 days ago


Dubai, United Arab Emirates Richemont Full time

Reference Code: 84305**Digital Operations Executive - ( Temporary Contract )**:

- Richemont- Dubai, DU, AE- Fixed TermRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**_Project - GEMINI_**

**_G_**_lobal _**_E_**_nterprise Business _**_M_**_odel Initiate _**_N_**_ew Integrated IT Strategy._
- A Global SAP implementation project._

**Richemont MEIA**: Project Gemini was launched to enhance business processes and best practices to increase efficiencies and maximize agility while managing risk. Project Gemini will have far-reaching benefits across our Maison’s and will become our Group Operating Model where the group can share global master data and best practices with standardized software.

**MAIN PURPOSE**

**KEY RESPONSIBILITIES**
- Ensure smooth implementation of the SAP system for all digital tools with the right quality
- Understand the current and to-be flows and processes to ensure that business requirements are met for across markets, functions and Maisons
- Conduct exhaustive tests in coordination with all functions and Maisons for all key user testing cycles
- Be a Digital SAP advisor for all stakeholders;
- Manage the account access according to the internal control rules
- Ensure the appropriate support to end-users during testing, cutover, go-live and support
- Provide training to end-users on the end-to-end flows relating to digital
- Create documentation to update on testing and implementation progress, challenges and ensure proper knowledge transfer to key digital stakeholders
- Focus on operational excellence (logistic, customer services, IT, finance, etc) by collaborating with related partners and ensuring processes are properly implemented
- Escalate issues, risks and challenges in a timely manner
- Be the Digital Key User in MEIA for SAP

**SKILLS REQUIRED**
- Collaborative, strong interpersonal, verbal and written communication skills
- Ability & Interest to support others
- Leadership and ability to drive issues to resolution
- Ability to multi-task and prioritize
- Minimum 3 years of experience in e-Commerce
- Detail oriented and structured
- Ability to work in a complex and multicultural environment
- Digital savvy and proactive and curious
- Experience in using relevant tools is a plus (SAP, Salesforce, Commerce Cloud, Google Analytics, JIRA)
- Problem solver, ability to simplify complex workflows
- Advanced knowledge of Microsoft Excel and PowerPoint
- Languages: English is must. Arabic is a plus.

Richemont #Revealtheexceptional
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