Class Instructor

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Reports directly to the Move Manager and Assistant Move Manager. The Class Instructor & Floor Trainer (CI & FT) is primarily responsible for leading, instructing, and motivating TB individual Members and groups in exercise activities to reach their wellness goals throughout the transformational journey.

CI&FT is a great creator, plans unique classes, and communicates a set of moves for a class to follow. Provides innovative and TB-specific exercises during classes or workouts that are adjusted to the level of skills and fitness of the group.

Is equipped with TB Experience Procedure knowledge to provide caring and detailed advice or suggestions. Recognizes mental and physical limitations that might affect the motivation level and current approach towards workouts. With special care, gives out praise for the smallest accomplishments and mentors individuals in their life-changing experiences.

Always focused on what matters, which is the satisfaction level of each Member. Has an authentic drive for wellness, fitness, and health as well as encourages TB Members /Teams to be the best possible version of themselves.

This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the position.

**| KEY RESPONSIBILITIES**

**| OPERATIONAL EXCELLENCE**
- Warmly welcomes and engages with TB Members. Supports in determining the services and needs. Takes notes of health conditions to define appropriate programs and provide suggestions.
- Ensures maximum satisfaction of Members through a personalized approach and recognition while delivering requested services.
- Executes different moves following trends and new techniques that are specific to TB's culture, values, and mission.
- Assists in the creation of ongoing in-house promotions and activities to stimulate sales and customers.
- Exhibits a professional attitude, diplomacy, and ability to handle difficult situations.
- Executes gracious front desk procedures in the booking and handling of customers.
- Adheres to compensation guidelines for customer complaint handling. Records and resolves complaints and involves the right managerial level to decide on the best-agreed solution.
- Complies with Sport & Fitness and TB Experience Procedures.

**| ADMINISTRATION**
- Facilitates any administrative tasks that relate to the front desk, TB tours, signing up new TB Members, and scheduling training sessions.
- Evaluates Member's personal goals, skills, and fitness level and builds personalized packages and training programs.
- Monitors Members exercises and progress, improves techniques of conducted activities to enhance program's outcomes.
- Suggests and develops a strong menu of services with exceptional scientific, artistic, and aesthetic values.
- Assists in any audit being carried out by Move Manager / Move Assistant Manager.

**| INTERNAL & EXTERNAL CUSTOMER SERVICE**
- Ascertains a high degree of anticipation and maintains a Net Promoter Score as well as promotes a professional image to the internal and external Members. Monitors customer satisfaction with surveys, focus groups, and comment cards.
- Develops and delivers credible, competitive, value-plus services, and classes to the customer.
- Provides a clear and concise description of classes, programs, machines, facilities, and Tracks to recommend an appropriate follow-up plan.
- Increases awareness of TB App, and continually suggests enrollment to potential new Members. Ensures that the digital platform is fully utilized as intended.
- Performs fresh, effective programs, classes, and exercises to retain and grow customer base consistently.
- Performs any reasonable task required that might be outside the job scope in the spirit of collaboration.

**| SUSTAINED LEARNING & DEVELOPMENT**
- Attends regular staff meetings to keep up to date on all aspects of the Gym & Fitness’ operation on a monthly or daily basis.
- Assists in induction and refresher training under the direction of Move Manager / Assistant Move Manager.
- Supports employees during the onboarding period and assists in the execution of post-training assessments for new joiners.
- Participates in TB training sessions and implements ongoing skills training to ensure service standards are being upheld.
- Recommends and explains offerings across TB to Members by maintaining a high level of products, services, treatments, and program knowledge.
- Consistently develops and grows sales through training, tools, and monitoring.
- Maximizes opportunities for self-development to upgrade his/her knowledge and skills by actively participating in TB internal and external initiatives and App.
- Suggests an enhancement of existing Experience Procedures, searches of possibilities for further growth, and efficiency of Move.

**| SAFETY**
- Complies with all Health & Safety regulations while performing daily duties at all times.
- Upholds the standards of sterilization and hygiene as directed by Law an