Telesales Sales Coordinator

3 days ago


Dubai, United Arab Emirates Legend Holding Group Full time

**Overview**:
**Responsibilities**:
**Telesales**:

- Build and maintain a customer database for targeted marketing and follow-up activities.
- Handle inbound sales inquiries and provide accurate information about products and services.
- Meet or exceed sales targets and contribute to the overall sales team success.

**Sales Coordination**:

- Assist in the coordination of sales activities, including scheduling appointments, preparing sales materials, and maintaining sales records.
- Coordinate with the operations team to ensure timely delivery of services and resolve customer issues or concerns.
- Follow up with customers post-sales to gather feedback and promote repeat business.
- Collaborate with marketing teams to develop promotional materials and campaigns to boost sales.

**Customer Relationship Management (CRM)**:

- Utilize CRM software to track interactions, update customer information, and generate reports for management review.
- Maintain strong relationships with existing customers to encourage loyalty and referrals.
- Conduct regular customer satisfaction surveys and implement improvements based on feedback.

**Market Research and Analysis**:

- Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for growth.
- Analyze sales data and customer feedback to identify areas for improvement and develop strategies to enhance sales performance.

**Qualifications**:

- Proven experience in telesales or a related sales role, preferably in the travel and tourism industry.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency in GDS software and Microsoft Office suite.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Knowledge of travel destinations, packages, and industry trends is a plus.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.



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