Spa Supervisor

2 weeks ago

Dubai, United Arab Emirates HOUSE OF ENSPA Full time

Job Responsibility:

- Ensures that a high standard of customer care and treatment is delivered and time reporting
- Leads, motivates and directs the works of other staff
- Carry out supervisory responsibilities in accordance with policies and procedures.
- Effectively drive treatment delivery to meet, and where possible exceed, targets; drive the development of the Spa
- Ensure all the booking system are managed effectively
- Maintain and manage data base
- Monitoring visitors and assisting enquiries
- Receive and greet visitors in an efficient, tactful and courteous manner
- Actively participate in regular supervision
- Ensures that a high standards are maintained within the spa and oversee the staff to ensure smooth running of operations
- Develops and maintains relationships with guest
- A certain degree of creativity and latitude is expected
- Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated
- Assist to maintain stock level
- Total control of health & safety in the Spa area
- Assist supervisor/manager at staff meetings, or conduct meetings in absence of the manager
- Perform all services to the highest quality for every guest
- Maintain cleanliness of work station and surrounding work areas
- Ensure that daily cleaning duties are observed
- Provides coaching and counseling to staff members as needed with the guidance of the Operations manager
- Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
- overseeing the daily operation of the entire spa
- Handle emergencies that arise when on duty alone, notifying appropriate personnel.

Reporting to Operations Manager
With minimum 25 employees reporting to the Manager/Supervisor

**Requirements**:

- Supervisory experience
- Excellent verbal and written skills.
- Able to show initiative and make decisions
- Strong planning, customer service, organizational and analytical skills
- Strong interpersonal skills
- Proven leadership abilities and a professional, personable manner
- A team Player
- Enthusiastic, Energetic & demonstrates collaborative skills

Academic Discipline -- Bachelors degree
Years of Experience Required - 3 years
Present Location - UAE Preferred

About the Company

Designed to meet the needs of women who see nail care as a significant part of their complete image, The Nail Spa is the region’s first spa-like environment dedicated purely to hand and foot care.

The Nail Spa was established by Shabana Karim, a resident of the UAE for over 20 years, for a very simple reason; she was determined to combine high standards of service and hygiene and highly affordable treatments - all within a luxurious, modernist environment.

The modern, spa-inspired interior has been designed to support the company’s focus on hygiene, as well as on client comfort and relaxation. In addition to a specialist sterilizing room where all nail care equipment is prepared in sterile conditions for each and every client, the salon also utilizes natural effect lighting to ensure that nail colors look the same outdoors as they do indoors.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Spa Manager: 3 years (preferred)

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