Manager, Seller Reimbursements, Mena 3p

1 month ago


Dubai, United Arab Emirates Amazon Middle East and NA FZ Full time

5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy and end to end delivery

Sellers form the core of our marketplace business at Amazon; to ensure we keep accelerating our flywheel and build a sustainable business, we need to drive the cost of defects down while ensuring a high bar on seller experience.

Key job responsibilities
- Lead the 3P Marketplace Seller Reimbursements Charter for AE, SA, and EG for all fulfillment channels (FBA, Seller Flex, Easy Ship, and eventually Self Ship)
- Define reimbursement policies based on marketplace dynamics, incorporating external inputs such as SIC policy and WW best practices
- Influence and work with critical stakeholder teams (Ops, CS, RCX, CoBW, etc.) to drive upstream product and process improvements to fix key defects that impact seller reimbursements & experience
- Own reimbursements SX metrics (such as claim rate %, TTR, FTR%, etc.) and drive continuous improvements
- Monitor seller feedback to understand critical pain points and areas of dissatisfaction related to reimbursements. Adapt policies, processes, and seller communications to improve SX
- Define mechanisms to detect emerging Abuse MOs (Courier, Seller, Customer), dive deep to identify break-points, and implement short
- and long-term fixes to arrest them
- Identify areas of automation to reduce manual interventions/investigations; partner with product and tech teams (SAFE-T, MENA Tech, WW DP&R) to implement solutions

Dubai, ARE
- Experience managing, analyzing and communicating results to senior leadership
- Experience with performance metrics and process improvement and Lean techniques
- Knowledge of SQL
- MBA
- 2+ years of team management experience


  • Program Manager

    2 months ago


    Dubai, United Arab Emirates Amazon Middle East and North Africa FZ-LLC Full time

    3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Sellers...


  • Dubai, United Arab Emirates Amazon Middle East and North Africa FZ-LLC Full time

    5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Are you interested in a...


  • Dubai, United Arab Emirates Amazon Full time

    Key job responsibilities Lead Amazon MENA 3P Marketplace team for all External fulfilment Prime channels’ (Seller Flex and Easy Ship Prime) along with leading product, speed and Profitability. Operate as single-threaded leader coordinating the strategy, implementation and execution of the 3P Prime channels growth in MENA. Lead product...


  • Dubai, United Arab Emirates Amazon Full time

    Key job responsibilities Lead Amazon MENA 3P Marketplace team for all External fulfilment Prime channels’ (Seller Flex and Easy Ship Prime) along with leading product, speed and Profitability. Operate as single-threaded leader coordinating the strategy, implementation and execution of the 3P Prime channels growth in MENA. Lead product...


  • dubai, United Arab Emirates Amazon Full time

    Sr. Account Manager, 3P, MENA MarketplaceJob ID: 2634870 | Q-Express Documents TransportWe are looking for a talented leader to manage the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon’s Marketplace.The Amazon Marketplace organization drives the Selling on Amazon business and...


  • Dubai, United Arab Emirates Amazon Full time

    Key jobresponsibilities Lead Amazon MENA 3PMarketplace team for all External fulfilment Primechannels’ (Seller Flex and Easy Ship Prime) along withleading product, speed and Profitability.Operate as single-threaded leader coordinating the strategy,implementation and execution of the 3P Prime channels growth inMENA. Lead product creation, delivery&...


  • Dubai, United Arab Emirates Amazon Full time

    Key jobresponsibilities Lead Amazon MENA 3PMarketplace team for all External fulfilment Primechannels’ (Seller Flex and Easy Ship Prime) along withleading product, speed and Profitability.Operate as single-threaded leader coordinating the strategy,implementation and execution of the 3P Prime channels growth inMENA. Lead product creation, delivery&...


  • dubai, United Arab Emirates Amazon Full time

    Sr. Account Manager, 3P, MENA MarketplaceJob ID: 2634870 | Q-Express Documents TransportWe are looking for a talented leader to manage the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon’s Marketplace.The Amazon Marketplace organization drives the Selling on Amazon business and...


  • dubai, United Arab Emirates Amazon Full time

    Sr. Account Manager, 3P, MENA MarketplaceJob ID: 2634870 | Q-Express Documents TransportWe are looking for a talented leader to manage the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon’s Marketplace.The Amazon Marketplace organization drives the Selling on Amazon business and...


  • dubai, United Arab Emirates Precision Hire Solution Full time

    Sr Account Manager 3P MENA Marketplace - Q-Express Documents Transport Sr Account Manager 3P MENA Marketplace - Q-Express Documents TransportBachelors degree or equivalent or 3 years of sales or marketing work (like ecommerce retail technology SaaS) or equivalent experience Bachelors degree or equivalent or 3 years of sales or marketing work (like ecommerce...


  • dubai, United Arab Emirates Precision Hire Solution Full time

    Sr Account Manager 3P MENA Marketplace - Q-Express Documents Transport Sr Account Manager 3P MENA Marketplace - Q-Express Documents TransportBachelors degree or equivalent or 3 years of sales or marketing work (like ecommerce retail technology SaaS) or equivalent experience Bachelors degree or equivalent or 3 years of sales or marketing work (like ecommerce...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Extensive professional experience (3-5 Yrs), in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting - Bachelor’s Degree in Economics, Management, Data science, Engineering or related degree required - Demonstrated Analytical ability throughout the professional experience - Strong analytical skills...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Bachelor's degree - Strong excel skills - Fluent English communication skills (spoken and written) Do you want to help us shape the future of Amazon’s consumer business in MENA? We are looking for a Deal & Promotions Associate to create and execute streamlined workflows related to deals and promotions to drive growth at scale on behalf of our selling...


  • dubai, United Arab Emirates Amazon UAE Full time

    Account Management Associate 3P Softlines Account Management Associate 3P SoftlinesIdentify, prospect, and recruit high-potential selling partners to Amazon.ae Marketplace.Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).Be your seller partners' consultant,...


  • dubai, United Arab Emirates Amazon Full time

    Wireless Category Manager, 3P, MENA Marketplace | Amazon Jobs in DubaiDescription:We are looking for a talented leader to manage the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon’s Marketplace.Responsibilities:Owning end-to-end the Selling Partner experience in AE for Wireless,...


  • dubai, United Arab Emirates Amazon Full time

    Wireless Category Manager, 3P, MENA Marketplace | Amazon Jobs in DubaiDescription:We are looking for a talented leader to manage the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon’s Marketplace.Responsibilities:Owning end-to-end the Selling Partner experience in AE for Wireless,...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Extensive professional experience (2-5 Yrs), in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting - Bachelor’s Degree in Economics, Management, Data science, Engineering or related degree required - Demonstrated Analytical ability throughout the professional experience - Strong analytical skills...


  • Dubai, United Arab Emirates Amazon Middle East and North Africa FZ-LLC Full time

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z...


  • Dubai, United Arab Emirates Amazon Middle East and North Africa FZ-LLC Full time

    8+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon is seeking a pragmatic, innovative, and driven individual to manage seller performance and compliance. In this regional...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Extensive professional experience (2-5 Yrs), in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting - Bachelor’s Degree in Economics, Management, Data science, Engineering or related degree required - Demonstrated Analytical ability throughout the professional experience - Strong analytical skills...