Customer Service Representative

7 months ago


Dubai, United Arab Emirates Tube Supply Full time

Customer Service Representative responsibilities center around facilitating the Tube Supply sales process. In this associate-level role, you will enter sales orders received from our Account Managers into our database. CSRs are the first point of contact for troubleshooting with customers and will coordinate with outside processing vendors to treat material to each customer's specifications.

**Primary Duties**:

- Order entry: create sales orders in accordance with specifications used by Tube Supply and/or customers, which may also include the creation of special process purchase orders
- Create purchase orders for the sales department for external material (buyouts)
- Add and review freight and rush charges to purchase orders
- correct discrepancies between sales orders, purchase orders and final products
- Help facilitate credit card payments for COD orders for Account Managers
- Track and troubleshoot orders
- Comprehend & match Mill Test Reports according to the order and/or specifications supplied by Sales
- Perform maintenance on assigned accounts
- Contact vendors and review order status
- Handle international shipments documentation
- Source miscellaneous items for other departments as required
- Comply with all HSE, QMS, and Company policies
- Perform other duties as assigned by your supervisor
- Share the responsibilities of training new Jr. CSRs with the Customer Service Manager

**Job Requirements**:

- Minimum of 3 years of experience in Sales Assistant role or similar
- Ability to work in a fast-paced environment
- Proficient at data-entry
- Bachelor's degree required or equivalent experience
- Excellent problem-solving skills

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your desired monthly salary?
- What is the earliest that you could start if you were to be selected for the role?

**Experience**:

- sales assistant: 3 years (preferred)


  • Customer Service Agent

    2 months ago


    Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...


  • Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    **Attractive Commission Structure Available** We are looking for a well-spoken **Telesales / Customer Service Representative with Own Visa (Only Female)** to be responsible for sales over the telephone. The telesales Executive’s responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and...

  • Customer Service

    7 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates Al Jaddat Group of Company Full time

    **We are hiring a customer service representative to manage customer queries and complaints.** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...


  • Dubai, United Arab Emirates Amd alZara's Beauty Full time

    We are hiring a customer service representative to manage customer queries and complaints. **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging...


  • Dubai, United Arab Emirates Jems Info-Tech Group Full time

    _**We are hiring a customer service representative to manage customer queries and complaints. **_ **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...


  • Dubai, United Arab Emirates BWF MANAGEMENT SERVICES Full time

    Customer Service Representative duties and responsibilities A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as: - Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that...


  • Dubai, United Arab Emirates UNIMART BUILDING MATERIALS Co. Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates Iwaju Group Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...


  • Dubai, United Arab Emirates Akcademy Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...


  • Dubai, United Arab Emirates Aqaumarine@klexcyrus.com Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates United Arab Agencies Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates ECOSTAYLE-10 Boutique LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates GM4 Creative Sign Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates Xavuar Fashion Mart Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates JUPITER INFRA GENERAL TRADING L.L.C Full time

    Customer Service Representative Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Dubai, United Arab Emirates Al Ghaf General Trading LLC Full time

    **Customer Service Representative Responsibilities**: - Upholding a consistently positive, empathetic, and professional approach when interacting with customers. - Providing timely responses to customer inquiries. - Engaging with customers across multiple communication mediums. - Recognizing and addressing customer complaints effectively. - Acquiring...


  • Dubai, United Arab Emirates Wasalni Limousine Full time

    Join Our Team as a Customer Service/Customer Representative for Bookings! Job Title: Customer Service/Customer Representative for Bookings Location: Dubai, UAE Experience: Previous experience in the tourism industry is required. Customer service experience is essential, and tele sales experience is a plus. Language Requirements: Excellent, clear...