Telephone Operator for Conrad Dubai

2 weeks ago

Dubai, United Arab Emirates Hilton Full time

A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

**What will I be doing?**

As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator for Conrad Dubai contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Telephone Operator for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer-focused industry

**What will it be like to work for Conrad Hotels & Resorts?**

**Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad's guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all

  • Telephone Operator for Conrad Dubai

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    Telephone Operator for Conrad Dubai A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator for Conrad Dubai, you...

  • Telephone Operator for Conrad Dubai

    3 days ago

    Dubai, United Arab Emirates Hilton Full time

    A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond to...

  • Reservations Agent for Conrad Dubai

    9 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the...

  • Engineering Coordinator for Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    Engineering Coordinator for Conrad Dubai An Engineering Coordinator for Conrad Dubai is a key operational role and has a direct impact on the engineering activities within the hotel. An Engineering Coordinator is responsible for the department's administrative support and is responsible for the efficient operation of the hotel property and all its...

  • Banqueting Operations Manager for Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Banquet Operations Manager for Conrad Dubai is responsible for managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimizing sales and ensuring department targets are met. **What will I be doing?** As a Banquet Operations Manager for Conrad Dubai, you are responsible for managing all aspects of...

  • Reservations Agent for Conrad Dubai

    1 week ago

    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservaion Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the...

  • Reservations Agent for Conrad Dubai

    9 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agentfor Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservaion Agentfor Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel....

  • Fire Command Center Operator for Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    Fire Command Center Operator for Conrad Dubai A Fire Command Center Operator for Conrad Dubai is responsible for planning, administration and management of fire safety and life safety programs throughout Conrad Dubai to ensure the compliance with all applicable local and federal laws, regulations and standards concerning fire safety and life safety as well...

  • Engineering Coordinator for Conrad Dubai

    9 months ago

    Dubai, United Arab Emirates Hilton Full time

    An Engineering Coordinator for Conrad Dubai is a key operational role and has a direct impact on the engineering activities within the hotel. An Engineering Coordinator is responsible for the department's administrative support and is responsible for the efficient operation of the hotel property and all its equipment. **What will I be doing?** The position...

  • Fire Command Center Operator for Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Fire Command Center Operator for Conrad Dubai is responsible for planning, administration and management of fire safety and life safety programs throughout Conrad Dubai to ensure the compliance with all applicable local and federal laws, regulations and standards concerning fire safety and life safety as well as applicable standards set by Hilton...

  • Stewarding Supervisor for Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    Stewarding Supervisor for Conrad Dubai A Stewarding Supervisor for Conrad Dubai is responsible for supervising the kitchen stewards to deliver an excellent Guest experience while supporting the overall back of house operations. **What will I be doing?** As a Stewarding Supervisor for Conrad Dubai, you will be responsible for performing the following tasks...

  • Stewarding Supervisor for Conrad Dubai

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Stewarding Supervisor for Conrad Dubai A Stewarding Supervisor for Conrad Dubai is responsible for supervising the kitchen stewards to deliver an excellent Guest experience while supporting the overall back of house operations. **What will I be doing?** As a Stewarding Supervisor for Conrad Dubai, you will be responsible for performing the following tasks...

  • Sous Chef at Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    Sous Chef at Conrad Dubai A Sous Chef for Conrad Dubai will work closely with the Executive Sous Chef to ensure the smooth running of the banqueting kitchen, supporting other outlets, in accordance with the hotel's standards and financial goals. **What will I be doing?** A Sous Chef Banqueting for Conrad Dubai will be responsible for performing the...

  • Commis I for Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    Commis I for Conrad Dubai Commis I at Conrad Dubai affects every Guest experience through food production and food presentation at our restaurants, bars, through room service, banquets, and in-hotel cafes. **What will I be doing?** As a Commis I working for Conrad Dubai, you will be responsible for upholding the highest quality standards for the food and...

  • Commis I for Conrad Dubai

    7 months ago

    Dubai, United Arab Emirates Hilton Full time

    Commis I for Conrad Dubai Commis I at Conrad Dubai affects every Guest experience through food production and food presentation at our restaurants, bars, through room service, banquets, and in-hotel cafes. **What will I be doing?** As a Commis I working for Conrad Dubai, you will be responsible for upholding the highest quality standards for the food and...

  • Sous Chef at Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Sous Chef for Conrad Dubai will work closely with the Executive Sous Chef to ensure the smooth running of the banqueting kitchen, supporting other outlets, in accordance with the hotel's standards and financial goals. **What will I be doing?** A Sous Chef Banqueting for Conrad Dubai will be responsible for performing the following tasks to the highest...

  • Stewarding Supervisor for Conrad Dubai

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Stewarding Supervisor for Conrad Dubai is responsible for supervising the kitchen stewards to deliver an excellent Guest experience while supporting the overall back of house operations. **What will I be doing?** As a Stewarding Supervisor for Conrad Dubai, you will be responsible for performing the following tasks to the highest standards: - Supervise...

  • Stewarding Supervisor for Conrad Dubai

    7 days ago

    Dubai, United Arab Emirates Hilton Full time

    A Stewarding Supervisor for Conrad Dubai is responsible for supervising the kitchen stewards to deliver an excellent Guest experience while supporting the overall back of house operations. **What will I be doing?** As a Stewarding Supervisor for Conrad Dubai, you will be responsible for performing the following tasks to the highest standards: - Supervise...

  • Bartender for Conrad Dubai

    9 months ago

    Dubai, United Arab Emirates Hilton Full time

    Bartender for Conrad Dubai A Bartender for Conrad Dubai engages our guests during their visit, receives and serves orders and ensures brand service standards are met to the highest quality. **What will I be doing?** A Bartender for Conrad Dubai will be responsible for engaging our guests during their visit, receiving and serving orders and ensuring brand...

  • Pastry Chef for Conrad Dubai

    4 days ago

    Dubai, United Arab Emirates Hilton Full time

    The Pastry Chef for Conrad Dubai is responsible for operating the pastry section of the kitchen to deliver an excellent Guest experience while planning production and developing seasonal offerings. The Pastry Chef is part of the leadership group within the culinary team, supporting all the Sous Chefs, CDP's, DCDP's and Commis and working closely with the...