Assistant Housekeeping Manager
6 months ago
**Job Number** 24036588
**Job Category** Housekeeping & Laundry
**Location** Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
**Position Title**:
- Assistance Housekeeping Manager**Department**:
- Housekeeping**Grade**:
- 14B**Reports To**:
- Director of Guest Services**Staff reporting to**:
- HK - Coordinators, Supervisors and attendants**Approval & Date**:
**General Purpose of Job**:
- To provide strategic leadership and direct operations to ensure the housekeeping department achieves its goals and effectively contributes to the guest experience whilst maintaining Starwood Brand standards**1. Basic Function**:
The Assistance Housekeeping Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
Manage all aspects of the care, standard, cleanliness, customers’ satisfaction experiences throughout the hotel and cleaning of guest rooms and associate facilities including laundry, dry cleaning, H/K pantry and linen room areas etc. Responsible for the selection, supervision, training and coaching of all rooms & public areas associates. Responsibilities also include, but are not limited to, managing the administrative function of the department, overseeing the quality of the product produced, ensuring that equipment is in good working order and that the department is operating in accordance to OSHA and safety regulations. Maintain a high level of productivity in all areas.
**2. Major Duties and Responsibilities**
- Is responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the outmost efficiency.
- To study and evaluate the operation of the Housekeeping Department, and suggest improvements to the Executive Housekeeper/reporting manager.
- To assign duties and responsibilities to subordinates, assisting the Housekeeping Attendants in their duties.
- To check the Linen Room and pantry areas to ensure the smooth flow of the guest supplies, uniform and linen areas.
- To conduct inspections of corridors, service areas, pantries, staircases, car park areas, and Public Area toilets to ensure proper cleaning.
- To take note of “In house VIP’s and arriving VIP’s.
- To ensure that all suites and rooms are inspected thoroughly.
- To ensure that all equipment is well maintained and handled correctly.
- Interacts with suppliers and contractors.
- Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, and Duvet & blanket cleaning and general rooms cleaning.
- (Follow-ups on all out of order & Out of Services rooms.
- Ensures correct distribution and control of master keys.
- Conducts inspections of corridors, public areas, back of the house, Car park areas and rooms to ensure proper cleaning.
- Ensures that all equipment is well maintained and handled correctly.
- Handles guest complaints in accordance with the customer feedback SOP’s. Reporting all complaints to the Executive Housekeeper/reporting manager.
- Checks the logbooks and follows up on outstanding matters.
- Assists in taking various inventories.
- Demonstrate commitment to the development and implementation of the innovation changes in system and continual improvement of its effectiveness by:
- Communicating to associates the importance of meeting customer as well as regulatory & statutory needs.
- Ensure and assists in the training of the associates ensuring that they have the necessary skill to perform duties with the maximum efficiency.
- Develops training plan that enhance staff performance and motivate them to be more effective in their work.
- Monitors the result of monthly GEI results and maintaining positive feedback by consistently provided quality service to our guests to enter text.
- Ensures housekeeping associates achieve on average 05 hrs training per month.
- Ensures the availability of resources to carry out all tasks.
- Ensures customer requirements are determined & met.
- Actively promote an awareness of customer requirements throughout the organization.
- Ensures that responsibilities and authorities are defined and communicated within the organization.
- **Associates Handling**:
- Ensures that all associates report for duty punctually wearing the correct uniform and nametag at all times.
- Assists in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
- Ensures that all associates provide a courteous and professional service at all times.
- Supervises the associates with the department ensuring that the correct standards and methods of service are maint
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