Cid Agent

**Company Description**
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided

**Job Description** CID Agent
- What will you be doing?**

Follow all guidelines and standards of the CID authorities on the online computer system.

Checking in and out all guests in the CID system.

Placing remarks for regular guests who do have a scanned passport copy on file.

Know the standards and put them into practice in his daily work, thus actively pursuing the hotel’s objectives.

Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.

Take regular part in meetings and shift handovers.

Cooperate with employees from all departments, in particular Reservations.

Check in and check out for guest names in the CID report taking account of the established government standards

Follow all Front Office Policies and Procedures.

Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)

Take over any other tasks and special projects which arise in the course of business.

Create a shift end report of all information feed into the CID system

A further duty is maintaining an appropriate standard of tidiness in the building and of dress.

Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.
**Qualifications** Your experience and skills include**:

- Service focused personality is essential; experience is an asset
- Prior experience working with Opera/CID or a related system
- Fluency in English and Arabic; additional languages are a plus