Medical Receptionist

1 week ago

Dubai, United Arab Emirates Bella Roma Specialty hospital Full time

Medical Receptionist is responsible for managing all aspects of surgery scheduling, patient inquiries, and pre-operative preparations. This includes booking surgeries, coordinating with surgeons, managing the operating room schedule, and providing patients with pricing and surgery-related information. also handles patient inquiries, provides guidance on available services, and may assist in driving sales of surgical services.

**Key Responsibilities**:

- **Surgery Scheduling and Coordination**:

- Schedule surgeries by coordinating available dates with surgeons, anesthesiologists, and the operating room team.
- Ensure proper documentation and pre-surgery approvals are in place, including insurance verification and patient consent forms.
- Communicate and confirm surgery details with patients, including the time, location, and necessary pre-operative instructions.
- Manage the surgical calendar and coordinate with all relevant departments (e.g., anesthesia, nursing, and OR staff) to ensure smooth workflow.
- **Patient Communication and Inquiries**:

- Serve as the primary point of contact for patients inquiring about surgeries.
- Provide clear and detailed information to patients regarding the surgical process, including pre-operative and post-operative care.
- Answer patient questions regarding surgery pricing, payment plans, and insurance coverage.
- **Sales and Promotion**:

- Assist in promoting the clinic’s or hospital's surgical services by providing patients with accurate and persuasive information about the benefits of specific procedures.
- Actively engage with patients to ensure they understand the full range of available services and facilitate the booking of additional services if appropriate.
- Achieve sales targets by offering surgical packages or bundled services.
- **Administrative Duties**:

- Maintain accurate and up-to-date records in the hospital’s electronic health system, ensuring all patient information is correctly recorded.
- Track surgical schedules and provide reminders to patients regarding upcoming procedures.
- Prepare and distribute surgical reports and documentation to relevant departments and stakeholders.
- **Financial and Pricing Coordination**:

- Provide patients with surgery cost estimates, including detailed breakdowns of procedure costs, potential additional fees, and payment options.
- Coordinate with the finance and billing departments to ensure smooth and timely payment processing.
- **Pre
- and Post-Surgical Support**:

- Assist patients in preparing for surgery by providing necessary instructions regarding diet, medication, and pre-operative tests.
- Offer guidance and support to patients post-operatively, ensuring they understand follow-up care, medication schedules, and any potential complications.

**Qualifications**:

- **Education**: High school diploma or equivalent is required. A degree or certification in healthcare administration, nursing, or a related field is preferred.
- **Experience**:

- 2-3 years of experience in a hospital, clinic, or healthcare setting, ideally in surgery coordination or patient care.
- Experience in customer service and sales is a plus.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with medical terminology, insurance processes, and healthcare systems.
- Proficiency in computer systems and medical software (e.g., electronic health records, scheduling software).

**Key Competencies**:

- Ability to handle high-pressure situations and manage multiple tasks simultaneously.
- A strong focus on customer service and patient satisfaction.
- Detail-oriented with excellent problem-solving skills.
- Ability to work collaboratively with medical and administrative staff.

**Reporting Structure**:
Reports directly to the Clinic Manager or Director of Surgical Services.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: From AED6,000.00 per month

Application Question(s):

- Are you a female of Arabic origin?

**Experience**:

- hospital/clinic: 1 year (preferred)

**Language**:

- arabic (preferred)

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