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Trainee Officer
2 weeks ago
We are seeking highly motivated Trainee Officer -Operations to join our team.
**Job Location: Dubai & Sharjah (6 months contract)**
As a Customer Service Representative at our Visa Application Centre, you will play a crucial role in ensuring a seamless and positive experience for visa applicants and other visitors. Your primary responsibility will be to provide exceptional service, demonstrating professionalism and friendliness at all times.
Key Responsibilities:
Customer Service:
- Interact with visa applicants and other visitors in a courteous and professional manner.
- Ensure a welcoming environment and strive to enhance customer satisfaction throughout their visit.
Information and Assistance:
- Document Verification:
Appointment Schedules:
- Assist in coordinating the visa process and other related services as needed.
Issue Resolution:
- Address customer inquiries, concerns, and complaints promptly and effectively.
- Strive to resolve issues to the customer's satisfaction while maintaining professionalism.
Data Entry:
- Accurately input applicant information into our systems, ensuring high data integrity standards are maintained.
- Administrative Support:
- Provide general administrative support to the Visa Application Centre operations.
- Handle phone inquiries, maintain records, and manage customer queues as required.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent communication and interpersonal skills.
- Customer service-oriented with a strong dedication to customer satisfaction.
- Ability to handle a high volume of customers while maintaining composure and professionalism.
- Detail-oriented and organized with good time management skills.
- 0 - 12 months of experience, preferably in the Travel and Tourism or Service industry.
**ONLY CANDIDATES ON OWN/SPONSORED VISA'S ARE REQUESTED TO APPLY**
**Job Types**: Temporary, Contract
Contract length: 6 months
Pay: From AED3,000.00 per month
Application Question(s):
- Do you require visa sponsorship ?
**Experience**:
- Customer service: 1 year (preferred)
- travel & tourism: 1 year (preferred)
**Language**:
- Arabic (preferred)
License/Certification:
- Driving License (preferred)
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