Hostess - Arabic Speaking

7 months ago


Dubai, United Arab Emirates CBRE Excellerate Full time

**Job Purpose**:
To support the Receptionist/FC in managing the client reception, workspace, administration, maintenance, and event coordination, in a very professional and efficient manner, delivering utmost customer service.

**Key Responsibilities**:

- Ensure the Reception is covered without fail during working hours.
- Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
- Assist Receptionist/FC in managing both hard and soft service providers, including cleaning, MEP, and pest control, Kitchen equipment’s ensuring services are executed to high standards and in accordance with SLAs.
- Oversee event management, meetings, and conference room operations, ensuring client expectations are met.
- Assist Receptionist/FC in delivering the general administrative tasks of the office, including front desk operations, help desk support, service delivery centre management, mail room operations, key management, workstation management, and inventory services, are delivered to meet client expectations.
- Assist Receptionist/FC in Coordinating with third-party vendors to ensure that cafeteria and pantry supplies are maintained to meet client expectations.
- Make sure the visitors are directed to respective departments, after proper review of their information and requirements (maintaining integrity).
- Be very polite, helpful and cooperative with client staff, visitors and contractors.
- Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail.
- Maintain security and safety standards as required, ensuring that visitors are recorded in log book, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
- Administer the booking system for conference rooms and workrooms. Ensure Meeting room is ready for business conduct.
- Support the Receptionist/FC in financial matters, such as invoicing, issuing LPOs, and budget management.
- Manage couriers and mails in an efficient manner and without delays.
- Coordinate with Landlord for any maintenance requests in absence of FM or under FM guidance.
- Flexible in working hours during the vacation duration of your counterpart in reception.
- Totally abide by all company policies; and local regulations and laws, wherever applicable

**Environment, Health and Safety**:

- Follow all EHSQ and wellbeing requirements of both CBRE and client that are defined on work instructions or communicated in training.
- Follow required emergency prevention and operational controls.
- Report all accidents, occupational illnesses and emergencies.



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