IT Project Expert

2 weeks ago

Dubai, United Arab Emirates SAP Full time

**We help the world run better**

As a Technical Project Manager of ECS PM PCoE team, he/she ensures the organizational orchestration of the partners’ delivery procedures into the SAP ECS standard operations. He/She works as an interface between SAP’s Customer Engagement team and the Technical Project Managers to ensure smooth operations of SAP ECS Partner managed cloud landscape and problem management to enhence the future values of SAP Enterprise Cloud Services.

As a Technical Project Manager you are responsible for the following tasks:

- Involve in partner-delivered engagements during onboarding, from the sales-to-delivery handover to the handover to Customer Engagement.
- Become a single point of contact for the customer, being in continuous alignment with the partner and responsible for the technical project management during build phase
- You will be the escalation contact during build phase.
- You will have quality, time and budget control during build phase.
- Manage Change Requests and manage various issue during build phase.
- Become an owner of a repository for all build related tasks (project/handover templates etc.)
- Become a main contact for the creation of the complete SAP Cloud powered by SAP HANA system landscape and you understand the customer’s needs.
- Your passion is the implementation and migration of different solutions and technologies including the design, configuration and operation of the perfect solution landscape with the newest technologies, products and innovations.
- Ensure the alignment with all relevant units (e.g. customer, partner, Global Partner Delivery Director, HEC Partner Operations Management, HEC Partner Center of Expertise, Enterprise Cloud Success Manager, etc.).
- Provide onsite presence for SAP as required to ensure effective project delivery.
- Support continuous improvements for all related partner delivery processes with feedback from critical customer situations.

**What you bring**:

- Demonstrate IT Project Management Competencies
- Fair knowledge on SAP BASIS skills - SWL Tools, Migrations, Upgrade/Updates
- Very good understanding of SAP HANA and SAP Cloud technology topics
- Experience securing and accrediting cloud hyper-scaler hosted systems and services
- Strong experience in upgrade / migration, provider transition or global roll-out projects
- Strong track record in managing customers and/or partners
- Strong technology/solution background plus strong business acumen
- Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team
- Good overview of the SAP RISE, Cloud Offerings
- Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)
- Experience as a ramp-up coach or SPoC for customer related escalations
- Total years of industry experience: 8 to 9 years
- Relevant Experience on customer facing, processes, de-escalations: min 4 to 5 years
- Actively manage project escalations
- Strong communication and presentation skills and good stakeholder management capabilities
- Minimum of 2-3 customers facing experiences on de-esclations
- A team player, proactive networking attributes, results and execution focused
- Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team
- Fluent in English - Any other language is a plus

**Meet your team**:
Within the Products & Innovation board area, the mission of the Enterprise Cloud Services (ECS) organization is to Run Customers on Cloud, Simplify Cloud Consumption and Ensure reliability with high Customer Satisfaction. Within this organization the Partner Management organization is ensuring the successful delivery for our HANA Enterprise Cloud partner-delivered engagements and managing the whole lifecycle from partner strategy over partner relationship management to technical project management.

The Partner Management Organization has the following priorities:

- Build and operate a world-class, efficient and reliable organization to support our partner-delivered customers' journey toward their next-generation business
- Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis
- Accelerate innovations on the SAP HANA platform (SAP Business Suite powered by SAP HANA, industries, and high value apps)
- Provide project management and technology consulting for all partner-delivered ECS Projects
- Act as the main interface to the customer project team to ensure effective communication

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels in

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