Operations Executive

5 months ago


Dubai, United Arab Emirates Gulf Way Luxury passenger Transport LLC Full time

Full job description

We are looking for Operation Officer who has experience in Limousine Company ( Handled Uber
- Careem -Yango) operation.

1. Fleet Management:

- Coordinate the scheduling, maintenance, and inspection of our fleet of luxury vehicles.
- Ensure vehicles are clean, well-maintained, and fully equipped for each booking.

2. Reservation and Dispatch:

- Handle client reservations and bookings efficiently, ensuring accuracy and attention to detail.
- Dispatch drivers, monitoring routes, and making real-time adjustments to accommodate changing schedules

3. Client Communication:

- Communicate with clients to confirm bookings, provide updates, and address any special requests or concerns.
- Maintain a high level of professionalism and customer service at all times.

4. Driver Support:

- Provide drivers with necessary information, including client preferences, routes, and special instructions.
- Address driver inquiries and concerns promptly.

5. Quality Control:

- Implement and maintain quality control processes to ensure a consistent and exceptional client experience.
- Conduct periodic vehicle inspections to uphold safety and presentation standards.

6. Documentation and Reporting:

- Maintain accurate records of reservations, dispatch activities, and client interactions.
- Generate regular reports on operational performance for management review.

7. Problem Resolution:

- Address and resolve any operational issues, conflicts, or emergencies in a calm and efficient manner.
- Collaborate with other team members to find creative solutions.

**Experience**:
UBER/ Careem/Yango: 1 year (required)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)


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