Travel Agency Operations Manager
6 days ago
Communicate the customer service objective to Managers and Artists
- Quickly and effectively resolve customer issues
- Provide ongoing management of travel agencies
- Develop and lead communication and change management plans for travel
- Liaise with global and regional directors and local business units to understand their existing and emerging travel requirements and develop solutions for those needs
- Optimize online booking adoption
- Drive air and ground transportation savings
- Optimize hotel and airline spends
- Enhance the traveler experience and address safety/security needs
- Monitor Key Performance Indicators for the travel program with reporting
**Responsibilities for travel operations manager**
- Responsible for the team's achievement of production goals delivery of quality work product and building effective provider relationships throughout the assigned team
- Develops, translates and executes strategies or functions/operations into objectives for the assigned territory
- Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
- Leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
- Leads the effort to implement new business implementations (client, technology, processes, ) successfully and on-budget
- Manages overall budget and performance against budget
- Responsible for evaluating and maintaining operation staffing
- Identify and communicate risks, issues and benefits to the operations and/or the customer
- Provides supervision and coordination of SPD team including coordinators and technicians at the assigned facilities
- Staff Management (Recruitment, Performance, Training, Absence and Appraisals)
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