Waiter/waitress
5 months ago
An essential role is to observe your guests during their meal, and feel that they are satisfied with their experience in Verdura Restaurant, inform manager on duty to take prompt action if you feel that guests are not satisfied
2. You should aim to give the best possible service, in the least obtrusive manner
3. Welcome guests and seat them with care (assisting with tables and chairs, etc.) and provide friendly, courteous and professional service at all times
4. Escort the guest to their destinations (table, bathroom, exit, etc.) and always allow guest to pass first
5. Take orders and enter into the POS system
6. Demonstrate a thorough knowledge of all menus as well as learn daily specials and limited availability items as needed
7. Become familiar with expected guests, especially VIPs and regular requests
8. Maintain constant communication with managers during the shift
9. Learn the section plan and help set up the restaurant to specified standards
10. Ensure that all the necessary stock is being replenished during the shift
11. Perform daily cleaning jobs assigned to you
12. Ensure all the drinks are served in style, always use position numbers so that the guest is not disturbed unnecessarily
13. Pass all guest's messages or requests to Restaurant Managers
14. Be fully conversant with every aspect of the Company's emergency procedures and policies
15. Become familiar with the geographical layout of the operation and know the exact whereabouts of all equipment of an operational nature
16. Comply with all necessary operational policies including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing
17. Perform other function as maybe instructed by the Captain or Immediate Manager.
JOB DIMENSIONS
1. Ability to demonstrate to perform the essential functions of the job, with or without reasonable accommodation.
2. Thorough knowledge of restaurant operations including foods, beverages, supervisory aspects, service techniques, and guest interaction is a must.
3. Considerable skill in math and algebraic equations using percentages.
4. Ability to walk, stand, and/or bend continuously to perform essential job functions.
5. Ability to communicate in English, both orally and in writing, with guests and employees
6. Ability to exude high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
7. Ability to work under pressure and deal with stressful situations during busy periods.
8. Ability to access and accurately input information using a moderately complex computer system.
9. Excellent knowledge in customer service
10. Attention to details
11. Interpersonal Communication
12. Teambuilding/ Fostering Teamwork and Flexibility
13. Planning, Organizing and Controlling Skills
14. Excellent in Food Services, Restaurant Operations and Management
**Salary**: From AED1,500.00 per month
**Experience**:
- Waiter: 1 year (preferred)
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