Virtual Assistant for Holiday Homes Company in Dubai
3 months ago
We are seeking a highly organized and tech-savvy **Virtual Assistant** to support our holiday homes business in Dubai. As a Virtual Assistant, you will assist in the daily operations of guest relations, bookings management, and general administrative tasks to ensure our properties are always guest-ready. You will be the go-to person for online coordination, ensuring a smooth experience for both guests and our internal team.
**Responsibilities**:
- Assist in **coordinating check-ins and check-outs**, ensuring seamless communication with the on-site team
- Manage guest **reservations, cancellations, and modifications** through the property management system
- Provide **local recommendations** and guide guests on available services
- Handle **guest complaints and requests**, escalating issues when necessary
- Maintain updated records of guest information and booking details
- Communicate effectively with the Guest Relations team to ensure properties are prepared for arrivals
- Assist with **admin tasks** such as data entry, calendar management, and coordinating vendor services
- Help manage social media platforms by **responding to guest reviews** and inquiries
- Track and analyze **guest feedback** to improve service offerings
- Create and send **thank-you messages** to guests, ensuring a personalized and warm tone
**Requirements**:
- Previous experience as a **Virtual Assistant** or in a similar role (experience in hospitality or short-term rentals preferred)
- **Fluency in English** (written and spoken) is required; additional languages are a plus
- Strong **communication and customer service skills**:
- **Attention to detail** and excellent organizational skills
- Ability to work in **Dubai time zone** and manage tasks remotely
- Comfortable handling **multiple tasks** and priorities in a fast-paced environment
- Knowledge of Dubai’s major areas and attractions is an advantage
**Benefits**:
- Remote work opportunity
- Be part of a dynamic and supportive team
- Opportunity for career growth within a fast-growing holiday homes company
Pay: AED2,000.00 - AED2,500.00 per month
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