Dynamics 365 CRM Functional Consultant

2 months ago


Dubai, United Arab Emirates connect global FZ Full time

**Overview**

**Responsibilities**:

- Lead and participate in the design and architecture meetings with clients and team members to gather and document project requirements.
- Demonstrable record of accomplishment of successful Dynamics 365 Sales, Customer Service, and Field Service planning and implementation.
- Create data migration and integration mappings.
- Guide projects along through daily communications with the client and/or Project Manager.
- Ability to successfully engage in multiple initiatives simultaneously.
- Troubleshoot and resolve open technical and non-technical support issues for clients.

**Skills Required**:

- At least **5 years of experience** in the below areas:

- Working with Dynamics 365 Customer Engagement system - particularly with at least two of the following:

- Sales
- Customer Service
- Project Service Automation/Project Operations
- Field Service
- Fetch XML
- CRM Web Services
- SmartConnect, KingswaySoft (or similar data integration software)
- Scribe (or similar data migration software)
- MS SQL Server
- Customer/Vendor Portal
- Click Dimensions
- Microsoft Office 365 (Excel, Word, etc.)
- Experience with Exchange, SharePoint, or Teams integration a plus
- Achieved Microsoft Certification(s) in related field
- Excellent consulting, communication, written and presentation skills.

**Education**:

- Bachelor's (preferred)



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