Cashier and Customer Service
5 months ago
Job Title: Restaurant Cashier
**Job Description**:
As a Restaurant Cashier, your primary responsibility is to handle customer transactions accurately and efficiently while providing exceptional service. You will work in a fast-paced environment, interacting with customers, taking orders, and processing payments. Your attention to detail, friendly demeanor, and strong math skills will contribute to ensuring a positive dining experience for our patrons.
Key Responsibilities:
1. Customer Service: Greet customers with a warm and friendly attitude, answer their questions, and provide assistance as needed. Maintain a professional and courteous demeanor while addressing customer inquiries and concerns.
2. Order Taking: Receive and accurately record food and beverage orders from customers using the restaurant's point-of-sale (POS) system or manual order forms. Ensure the orders are complete, correct, and properly relayed to the kitchen staff.
3. Payment Processing: Handle cash, credit card, and electronic payment transactions promptly and accurately. Calculate bills and provide customers with correct change. Maintain cash register and balance cash drawer at the end of each shift.
4. Menu Knowledge: Be familiar with the restaurant's menu items, specials, and promotions. Assist customers in making informed choices by providing detailed information about ingredients, portion sizes, and dietary considerations.
5. Upselling and Recommending: Suggest additional items, upgrades, or relevant promotions to customers to enhance their dining experience and increase sales. Utilize persuasive techniques to encourage customers to try new or featured items.
6. Order Delivery: Coordinate with the kitchen staff to ensure timely delivery of orders to customers. Verify order accuracy and completeness before serving or packaging the items.
7. Cleanliness and Organization: Maintain cleanliness and tidiness at the cashier station and surrounding areas. Keep menus, promotional materials, and payment processing equipment well-organized and readily accessible.
8. Collaborative Teamwork: Communicate effectively with other restaurant staff, including servers, kitchen personnel, and management, to ensure smooth operations and exceptional customer service.
Qualifications:
- High school diploma or equivalent.
- Previous cash handling experience is preferred.
- Strong mathematical skills and ability to handle calculations quickly and accurately.
- Excellent interpersonal and communication skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Attention to detail and accuracy in order taking and cash handling.
- Basic computer literacy and familiarity with POS systems.
- Flexibility to work evenings, weekends, and holidays as required.
Note: This job description is a general outline of duties and responsibilities and is not intended to be exhaustive. Additional tasks may be assigned as needed to support the efficient operation of the restaurant.
**Job Types**: Full-time, Contract
Contract length: 24 months
**Salary**: AED1,200.00 - AED2,000.00 per month
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (required)
**Language**:
- arabic (required)
- hindi, urdu (required)
- english (required)
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