Salon Manager
6 days ago
Ultimately, you’ll help boost client satisfaction and increase our revenues
**Responsibilities**:
Oversee daily salon operations
to manage all services, products, treatment menu, and facilities.
Provide positive leadership to all service professionals within the department.
Full understanding of Operation standards and implement policies and procedures to generate sales revenues.
To take responsibility for overall P&L delivery for the company
Lead the company strategically and make related recommendations to the Partners
planning growth through new salon openings, strategic acquisitions, and addition of new revenue streams.
Hire and train beauticians, as needed
Organize employees’ shifts, considering peak times and seasonality
Order beauty products, like creams and essential oils and replenish stock
Arrange for regular maintenance services for all equipment
Ensure all beauty treatments meet high quality standards
Maintain staff records, including salaries and working schedules
Receive payments from clients and track all transactions
Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
Requirements and skills:
Proven work experience as a Beauty Salon Manager or similar role
Good knowledge of beauty treatments and products
Basic bookkeeping knowledge
Excellent organizational skills
Ability to handle customers’ requests and complaints with grace
KEY RESPONSIBILITIES:
Provide neat, legible payroll records in a timely manner
Increase revenue base and maximize revenue in both service and retail sales, based on targets given
Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manage supplies and equipment inventories within budget.
Understands the impact of department's operations on the overall property financial goals and objectives
Effectively drive treatment delivery to meet, and where possible exceed, targets
Ensure daily sales, cash collection is accurate and complete
Operations:
Fully understand salon operations standards and implement policies and procedures to generate sales revenues.
Up-sell services/treatments and products to guests.
Legibly complete requisition for additional supplies/materials
Attend all required meeting and training sessions.
Access all functions of computer software system in accordance within company specifications. Maintain working knowledge of computer software system
Maintain high standards and oversee the staff to ensure smooth running of operations
Proactive when dealing with guest expectations and complaints, acting within limit of authority
Ensure effective management of booking system
Maintain and manage database, records and logs of the salon as per the SOP’s
Maintain stock level and inventory
Administer opening & closing of the Branch
Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed
Optimize staff utilization by reducing staff absenteeism, sick leave, and resignations
Brings issues to the attention of the Operations Manager as necessary
Observe service behaviors of employees and providing feedback to individuals.
Ensures employees understand expectations and parameters
Oversee health & safety in the Salon at all times
Customer Service:
Ensure through your work the comfort and satisfaction of customer
Provide positive leadership to all service professionals within the department.
Display a courteous, polite, unpretentious, and helpful manner at all times.
Always aim to improve clients’ confidence and maintain a strong corporate image
Sets a positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels
Handle guest problems and complaints
Empower employees to provide excellent customer service
Emphasize guest satisfaction during all meetings and focus on continuous improvement
Strives to improve service performance
Ensure high standard of customer care, treatment delivery and time reporting
Develop and maintain excellent relationships with all guests and member
PROFILE REQUIREMENTS
1. Education
Bachelor degree from a recognized university / college
Preferable holder of international recognized degree or certification related to the beauty industry (ex.: CIDESCO etc.) or proven knowledge of beauty services.
2. Skills
Passionate about customer service
Articulate, diplomatic & outspoken
Able to speak and write English. Preferably bilingual (Russian / English)
Ability to handle pressure and stress
Understanding of financials
Multi-tasking
Organizational skills
Problem Solving
Excellent Management Skills
Good communication and people skills, including good listening skills
Time management skills
3. Experience
Minimum experience 5years, of which at least 2 years in the UAE beauty industry in a management position
**Salary**: AED4,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relo
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