Food & Beverage Hostess

3 weeks ago

Dubai, United Arab Emirates SOFITEL Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
**MAIN DUTIES**:

- Maintain complete knowledge of:

- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Restaurant reservation procedures
- Daily house count, arrivals, departures, VIP’s
- Scheduled in-house group activities, locations and times
- All department policies / service procedures
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book, pre-assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
- Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
- Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
- Promote a cooperative working climate, maximizing productivity and quality.
- Do table visits systematically at each meal period to ensure guest satisfaction.
- Promote F&B Outlets to each customer in down time.
- Successful completion of the training process.
- To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
- To assist in Menu printing.

**Administration**:

- To collect all general requisitions and food & beverage requisitions.
- To prepare and record all inventory on daily, monthly and quarterly basis.
- Report any engineering issues and make a HOTSOS request for the same.
- Maintain daily logs and update the Logbook on daily basis.

**Financial and Revenue Responsibilities**:

- To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipments.
- To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
- To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis.

**Training and Human Resources**:

- To coach and train new Heartists through on-the-job-training.
- To assist in training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
- To report to duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene and Safety.
- To attend trainings and meetings as and when required.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

**Guest Service Responsibilities**:

- To establish a professional rapport with guests and maintain good customer relationship.
- To handle guest enquiries in a friendly

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