Parts Executive

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
To support the Aftersales Manager in the management of the parts operation (workshop and retail counter) to achieve budgeted revenue, customer satisfaction and actively promote Hino Genuine Parts. At the same time the key focus is to create and advocate a culture of challenge to promote continuous improvement that ultimately leads to customer engagement.

**What you will do**:
Maximize the revenue potential from aftersales operations to meet the revenue and margin performance objectives through service operation and retail counter sales.

Should be able to use ARIBA for procurement purposes and very well aware about ordering required items.

Ensure accurate data capture of customer details on SAP by the Parts sales representative -retail counter for effective customer management.

Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, invoices etc for Management reporting.

Handle customer enquiry/complaints/escalation to enhance business and customer experience opportunities by ensuring that Al-Futtaim customer centricity values are reflected

Carry out monthly parts inventory and report the results to the management and take immediate actions to control any discrepancy.

Carry out regular review of VOR orders for item that should become stock items.

**Required Skills to be successful**:
Parts knowledge in commercial vehicles

Good communications & negotiable skills

Experience in Hino brand

Holding UAE driving license

**About the Team**:
The role will report to Parts Manager and you will be working in a very busy environment where you will be dealing with customers on dialy basis

**What equips you for the role**:
Diploma or degree in Automotive or Mechanical Engineering
Minimum (5) years experince

People Management
Customer Handling and complaint resolution
Warehouse and Supply Chain management
Drive and eagerness to challenge and continually

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.