Salon Receptionist

4 weeks ago

Dubai, United Arab Emirates Grand Flora Group of Companies Full time

Job Description**:Salon Receptionist**

**Position Overview**:
**Key Responsibilities**:
**Client Relations**:

- Greet clients and visitors with a warm and welcoming attitude, creating a positive first impression.
- Provide information about salon services, packages, pricing, and promotions to potential clients.
- Schedule appointments, ensuring efficient and accurate booking using salon management software.
- Assist clients in rescheduling or canceling appointments as needed, and maintain a well-organized appointment calendar.

**Administrative Support**:

- Maintain a neat and organized front desk area, ensuring it reflects the salon's high standards of cleanliness and professionalism.
- Process client payments, issue receipts, and manage cash register operations.
- Handle retail product sales, inventory management, and assist with reordering supplies as necessary.

**Communication and Coordination**:

- Communicate effectively with salon stylists, technicians, and other team members to ensure seamless customer experiences.
- Relay messages and appointment updates to staff members in a timely and accurate manner.
- Collaborate with salon management to organize and execute events, promotions, and special projects.

**Client Care**:

- Listen attentively to client needs and concerns, offering solutions and recommendations for services based on their preferences.
- Manage client inquiries, feedback, and complaints in a professional and empathetic manner, escalating issues when necessary.
- Maintain a strong knowledge of salon services, treatments, and product offerings to provide accurate information to clients.

**Multitasking and Time Management**:

- Handle multiple tasks simultaneously, including answering phones, scheduling appointments, managing walk-ins, and assisting clients with retail purchases.
- Prioritize tasks effectively to ensure smooth operations and mínimal client wait times.

**Qualifications and Requirements**:

- High school diploma or equivalent; additional education or certification in customer service or hospitality is a plus.
- Proven experience (2 years) in a customer service, receptionist, or front desk role, preferably within the beauty or salon industry.
- Strong interpersonal and communication skills, with a friendly and positive demeanor.
- Proficiency in using salon management software, point-of-sale systems, and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Ability to remain calm under pressure and handle challenging situations with grace and professionalism.
- Flexibility to work evenings, weekends, and holidays based on salon needs.
- Knowledge of beauty and wellness services, products, and trends is advantageous.

**Benefits**:

- Competitive wage or salary.
- Employee freebies & discounts on salon services and products.
- Opportunities for career growth and advancement within the salon.
- Company visa to be provide.
- Medical Insurance to be provided.
- Fun and supportive work environment.

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)

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