Internship - Healthcare Customer Care Services

2 weeks ago


Ajman, United Arab Emirates Jabal Sina Medical centre Full time

**Responsibilities**:
**Patient Relationship Management**:

- Engage with patients through various channels to address inquiries and provide assistance promptly and courteously.
- Ensure patient satisfaction by resolving issues and escalating complex cases to relevant departments for swift resolution.
- Maintain accurate patient records and update databases regularly.

**Customer Care Services**:

- Manage customer inquiries, feedback, and complaints professionally and empathetically.
- Educate customers about healthcare services, policies, and procedures to enhance their understanding and experience.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction metrics.

**Administrative Support**:

- Assist in scheduling appointments, coordinating follow-ups, and managing documentation to facilitate seamless patient care.
- Conduct data entry, filing, and record-keeping tasks with accuracy and attention to detail.
- Contribute to the development and implementation of administrative processes to optimize efficiency.

**Team Collaboration**:

- Collaborate effectively with healthcare providers, administrators, and support staff to ensure coordinated patient care and service delivery.
- Participate in team meetings, training sessions, and workshops to enhance knowledge, skills, and professional development.
- Foster a positive and inclusive work environment by actively contributing to team initiatives and projects.

This internship offers valuable hands-on experience in healthcare customer care services management, providing a platform for learning, growth, and contribution within a dynamic healthcare setting.

**Job Types**: Temporary, Internship, Fresher
Contract length: 2-6 months

Application Deadline: 15/04/2024



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