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Laundry Supervisor

2 months ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience.

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubai’s finest.

Join the dedicated team at The First Collection Business Bay, where hospitality meets opportunity in the heart of Dubai's lively Business Bay district. An inviting haven that blends sophistication with down-to-earth charm, The First Collection Business Bay delivers bespoke experiences, placing comfort and ease at the forefront of each guest experience.

Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers the perfect base for business and leisure travellers to explore the City of Dreams. With distinctive dining choices and recreational amenities, such as a fully equipped gym, an inviting spa, and a rooftop pool, our immersive offerings aim to transcend traditional stays. Additionally, guests have exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah, making The First Collection Business Bay a dynamic and contemporary part of The First Group's expanding portfolio of upscale lifestyle hotels.

As part of our team, you'll be immersed in an environment where sustainability is key, and every day brings new opportunities for growth and development.

**Job Description**:
The Laundry Supervisor is responsible for overseeing daily laundry operations to ensure timely, efficient, and high-quality cleaning, pressing, and folding of linens, uniforms, and guest items. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring adherence to hotel standards and health regulations. The Laundry Supervisor works closely with the housekeeping team and other departments to meet operational needs and maintain guest satisfaction.
- Supervise, train, and evaluate laundry staff, including attendants and pressers.
- Assign tasks and monitor the team’s daily activities to ensure quality and efficiency.
- Conduct regular training sessions on laundry procedures, stain removal, fabric care, and safety practices.
- Organize and prioritize daily laundry loads, including linens, towels, uniforms, and guest laundry requests.
- Ensure that all laundry processes, such as washing, drying, pressing, and folding, are completed according to hotel standards.
- Monitor and maintain inventory of linens, guest items, and supplies, coordinating with the housekeeping and purchasing departments for timely replenishment.
- Inspect washed and pressed items to ensure they meet quality standards for cleanliness, appearance, and fabric care.
- Address and resolve any issues with stained or damaged items promptly.
- Oversee the proper handling and care of all fabrics, ensuring that specific treatment protocols are followed for different materials.
- Ensure all laundry equipment, including washers, dryers, and ironing machines, is in proper working condition.
- Coordinate with the maintenance team to schedule regular servicing and promptly report any malfunctions or repairs needed.
- Handle guest laundry requests, ensuring prompt and professional service, and resolve any concerns or complaints.
- Work closely with the front office and housekeeping teams to manage special requests and urgent items.
- Enforce hotel policies and procedures related to health, hygiene, and safety within the laundry area.
- Ensure compliance with sanitation guidelines, proper chemical handling, and safe laundry practices.
- Regularly update laundry procedures and safety protocols as per hotel and industry standards.
- Maintain accurate records of daily laundry operations, including item counts, inventory levels, and staff productivity.
- Prepare reports on laundry usage, costs, and maintenance needs for review by the Manager.
- Assist in managing the laundry budget, identifying cost-saving opportunities in resources and supplies.

Desired Skill & Expertise:

- Proven experience in a hotel, with prior supervisory experience.
- Strong knowledge of laundry equipment, fabrics, and sta