Spa Treatments Manager

3 weeks ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Spa Treatments Manager - Mandarin Oriental Downtown, Dubai (Full time #539661)

**Property / Office**: Mandarin Oriental Downtown, Dubai

**Location**: Dubai, United Arab Emirates

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

The Spa Treatments Manager will be play a vital role to establish and maintain the Hotel's reputation of providing bespoke treatments and creating meMOrable experiences for its Guests, while leading an esteemed team of highly committed spa professionals.

**Key Responsibilities**:

- Assist Director of Spa and Wellness in leading and managing a team of skilled spa therapists and other spa professionals; will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
- Conduct treatment training of Mandarin Oriental Signature Spa therapies, Oriental Harmony and Spa Journeys.
- Monitor treatment quality, while making sure that all health, safety and sanitation guidelines are met at all times
- Responsible for motivating retail sales and ensure that all sales are recorded accurately.
- Handle guest inquiries, feedback, and complaints with professionalism and discretion, striving to exceed expectations and foster guest loyalty
- Manage inventory and supplies, ensuring adequate stock levels of high-quality products and amenities.
- Oversee the schedule of the spa team to ensure guests' demands are met while maintaining operational efficiency
- Lead by example, guide and mentor talented spa team, fostering a culture of collaboration, creativity, and continuous improvement
- Stay updated on industry trends and innovations, while infusing fresh ideas and creativity into the spa offerings

**Skills and Qualifications**:

- Minimum of 3 years of experience in a management role within a luxury spa or hotel environment.
- A therapist background and experience in training Spa Therapy is essential;
- CIDESCO or CIBTAC qualifications are preferred
- In-depth knowledge of a wide range of spa treatments, techniques, and products, with a focus on luxury brands and experiences.
- Strong business acumen and the ability to analyze financial data, develop budgets, and drive revenue growth.
- Strong leadership and management skills, with the ability to inspire and motivate a diverse team of spa professionals; with the ability to collaborate effectively with colleagues, vendors, and guests
- Excellent verbal and written communication skills in English; Arabic or other languages are preferred.
- Exceptional organizational acumen, with keen attention to detail and the ability to manage spa operations efficiently while prioritizing quality and guest satisfaction

**Advertised**: 08 Jun 2024 Arabian Standard Time
**Applications close**: 30 Jun 2024 Arabian Standard Time

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