Mgr-housekeeping

1 month ago

Sharjah, United Arab Emirates Marriott International, Inc Full time

**Additional Information**
**Job Number**24205424
**Job Category**Housekeeping & Laundry
**Location**Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**職位概述**

負責客房部、娛樂/健康俱樂部和洗衣房（如適用）的日常輪班運作。指導並與員工合作，核實酒店客房、公共空間和員工區域乾淨整潔。完成檢查並安排相關人員負責採取糾正措施。協助確保客人和員工的滿意度，同時維持經營預算。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED)；2 年客房部或相關專業領域工作經驗。

或者
- 在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；不要求工作經驗。

**核心工作活動**

**管理客房部運營和預算**
- 確認及時有效地將客房狀態傳達給前臺。
- 每天檢查客房。
- 取得極待清理客房的清單，以及準備結帳或退房的房號清單，以便準備工作分配。
- 清點庫存，以核實物資充足。
- 支持並監督所有客房和公共空間的有效檢查計劃。
- 瞭解部門運營對酒店整體財務目標和宗旨的影響，並設法實現或超越預算目標。
- 確認所有員工擁有適當的用品、設備和制服。
- 向員工傳達需要關注的方面，並跟進以確認理解。
- 監督客房部日常輪班運作，並核實遵守所有客房部政策、標準和程序。
- 參加部門會議並不斷傳達關於部門目標的明確一致資訊，以產生期望的績效。

**開展人力資源活動**
- 使用所有可用的在職培訓工具，培訓新的客房服務員，並在必要時提供後續培訓。
- 與員工建立和保持開放的協作關係，並核實員工自己也這樣做。
- 按照業務需求安排員工，並跟蹤員工的時間和出勤情況。
- 確認員工瞭解期望和因素。
- 核實酒店政策被公平一致地執行，根據標準和當地運作程序（SOP 和 LSOP）完成懲戒程序和存檔，並支援同事評議流程（如適用）。
- 監督人員編制，確認賓客服務、運營需求和財務目標均得以滿足。
- 觀察員工的服務行為並向個人和/或經理提供回饋。
- 確認在所有班次表彰員工。
- 參與持續的員工認可計劃。
- 徵求員工回饋意見，採用「門戶開放」政策，並審查員工滿意度結果，以確定和解決員工的問題或疑慮。
- 參與員工漸進性懲處程序。
- 慶祝成功並公開表彰團隊成員的貢獻。

**確保卓越的客戶服務**
- 為客戶關係樹立積極的榜樣。
- 瞭解品牌的服務文化。
- 參與制定和實施糾正行動計劃，以提升客人滿意度。
- 授權員工提供卓越的客戶服務。
- 在所有部門會議期間強調客人滿意度，並專注於持續的改進。
- 回應並處理客人的問題和投訴。
- 努力改善服務表現。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

加入喜來登大家庭，成為我們全球社區的一員。自 1937 年以來，喜來登便是人們相聚一堂與彼此聯誼的社群空間。喜來登員工在世界各地超過 400 個社區讓人們感受到親切的歸屬感。我們透過精彩體驗和周到服務熱忱歡迎各方賓客。如果您擁有團隊協作能力、樂於提供稱心體驗，不妨選擇從喜來登酒店出發，探索您的下一次職業良機。歡迎攜手我們實現「世界在此匯聚」的品牌使命。加入喜來登酒店及度假酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。

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    Sharjah, United Arab Emirates Marriott International, Inc Full time

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    Sharjah, United Arab Emirates Marriott International, Inc Full time

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    Sharjah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information**UAE Experience is required5 Star Hotels Experience is required **Job Number**24219746 **Job Category**Housekeeping & Laundry **Location**Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 **Schedule**Full Time **Located Remotely?**N **Position Type** Management -...

  • Mgr-housekeeping

    2 months ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information**Housekeeping ManagerFemale PreferredUAE Experience preferred **Job Number**24187641 **Job Category**Housekeeping & Laundry **Location**Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 **Schedule**Full Time **Located Remotely?**N **Position Type**...

  • Mgr-housekeeping

    2 months ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information**Housekeeping ManagerFemale PreferredUAE Experience preferred **Job Number**24187641 **Job Category**Housekeeping & Laundry **Location**Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 **Schedule**Full Time **Located Remotely?**N **Position Type**...