IT Supervisor

**Job Number** 22131748

**Job Category** Information Technology

**Location** Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Information Systems Supervisor**
**Job Family: Information Systems and Technology**
**Job Description 2/8/2008 Page 1 of 3**
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**Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.**
**CRITICAL TASKS**
**Safety and Security**
**- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.**
**- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).**
**Policies and Procedures**
**- Follow company and department policies and procedures.**
**- Protect the privacy and security of guests and coworkers.**
**- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.**
**- Perform other reasonable job duties as requested by Supervisors.**
**Communication**
**- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.**
**- Talk with and listen to other employees to effectively exchange information.**
**- Provide assistance to coworkers, ensuring they understand their tasks.**
**- Speak to guests and co-workers using clear, appropriate and professional language.**
**Assists Management**
**- Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.**
**- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.**
**- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.**
**- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.**
**- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).**
**Information Systems Supervisor**
**Job Family: Information Systems and Technology**
**Job Description 2/8/2008 Page 2 of 3**
**- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.**
**- Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).**
**- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.**
**- Assist management in preparing and conducting performance reviews of hourly employees.**
**- Collaborate with management to formally recognize hourly employees' performance contributions.**
**- Assist management in determining and administering appropriate disciplinary action for hourly employees.**
**- Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.**
**- Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.**
**- Coordinate tasks and work with other departments to ensure that the department runs efficiently.**
**- Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.**
**- Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as fo