Receptionist/secretary - Female Only
3 weeks ago
Provide exceptional customer service experience to all members, non-members and users of the facility
- Enrolling new members and assisting current members with their queries
- Greeting members and users of the gym as they come through reception
- Checking in members and verifying memberships
- Registering prospective members and guiding them to the correct person
- Providing information on classes and availability
- Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
- Serving members, taking money for activities and accurately accounting or transactions at the end of each shift
- Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
- Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
- Handling telephone enquiries, recording messages from incoming calls.
- Maintaining a clean and tidy environment, both behind and in front of the counter
- Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department.
- Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
- Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager
- Maintain records, and compile monitoring data as requested
- Committed to working within a framework that encourages equality of opportunity and diversity
- Facilitate all member requests or forward to a manager.
- Maintain a clean and organized work area.
**Job Types**: Full-time, Permanent
**Salary**: AED2,000.00 - AED2,500.00 per month
**Experience**:
- receptionist/secretary: 3 years (preferred)
**Language**:
- Arabic (preferred)
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
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