IT Lead

4 weeks ago

Sharjah, United Arab Emirates Petrofac Full time

**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.**

We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status, or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

The world is re-thinking its energy supply and energy security needs, planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.

This is an exciting time to join us on this journey.

We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

**_ Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone? _**

**JOB TITLE: IT Lead - Business Applications**

**KEY RESPONSIBILITIES**:

- Drive support of Business Applications and provide technical support to global teams and to external clients when required. Help develop and maintain up to date SOPs (Standard Operating Procedures).
- To build strong relationships with the key Business Stakeholders and SMEs, follow IT demand management process of capturing, documenting, suggesting potential alternatives if needed, prioritizing and reporting on ongoing initiatives in alignment to IT policies and guidelines.
- Work with Business Partners, alongside Applications Technical Delivery Teams, Software Vendors, Customers, and other relevant third parties to help IT System projects.
- Accountable for planning, identifying, and mitigating risk during system transitions / upgrades, and complete User Acceptance Testing (UAT) with end users. Support end user transition throughout ‘Go Live’.
- Support management and maintaining accuracy of License and Software inventory within CMDB.
- Support Application upgrade, deployment, and patch management support as required.
- Manage third-party Development & Operation teams for timely delivery & resolution of issues in line with SLAs.
- Actively contribute towards Artificial Intelligence, Robotic Automation related initiatives.
- The above is an outline of key duties and accountabilities, rather than an exclusive or exhaustive list of responsibilities. The post holder required to undertake any tasks required within the scope of the position.
- The postholder should adhere to the 9 Lifesaving Rules and the Petrofac Values and Behaviors.

**_Problem Solving: _**
- Manage issues through business execution understanding & effective prioritization.
- Analyse logs, interface diagrams and related documents with level of detail required to resolve incidents impacting business continuity.

**ESSENTIAL QUALIFICATIONS AND SKILLS**:

- Bachelor’s degree from an accredited College or University in Engineering, Computer Science, or a related discipline.
- Knowledge of supply chain, project controls process in the energy services business.
- Exposure to Aveva ERM product will be an added advantage.
- ITIL, PMP, Azure Fundamental Certifications.
- 12+ years of working within professional, enterprise level IT Org & Intimate knowledge of an organization’s IT systems.
- Knowledge of SQL queries, PL / SQL on Oracle.
- Knowledge of Cloud technologies such as Azure API Management, Message broker tools like Event HUB, Service Bus, Azure DevOps.
- Strong Project Management skills.
- Ability to work in a team environment and develop relationships, especially with geographically disbursed teams.
- Attention to details and effective communication skills.
- Ability to work effectively with leadership team, stakeholders, third parties, and clients.
- Proactively lead and guide all systems stakeholders to provide potential solutions to business leaders & service line directors.
- Able to interpret data to provide value adding management information and providing cross functional insights to improve business wide performance.
- Adaptive learner and have a flare to adapt to digital tools and automation requirements.
- Able to influence others to follow standardized systems processes and best practice.

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