Telesales & Customer Care Executive

3 days ago


Dubai, United Arab Emirates CTT Technical and Cleaning Services LLC Full time

**Job Title**: Telesales and Customer Service Executive

**Position Overview**:
We are looking for a proactive and customer-oriented Tele sales and Customer Service Executive to manage sales calls and deliver exceptional customer support. This role combines tele sales expertise with a strong focus on enhancing the customer experience, ensuring client satisfaction and business growth.

**Key Responsibilities**:

- **Telesales Duties**:_
- Conduct outbound calls to potential and existing clients to promote cleaning and technical services.
- Identify client needs and recommend appropriate services or packages to meet those needs.
- Follow up on sales leads and inquiries, converting them into confirmed bookings or agreements.
- Meet or exceed monthly sales targets while maintaining a customer-first approach.
- **Customer Service Duties**:_
- Address and resolve customer concerns or complaints promptly and professionally.
- Maintain detailed and accurate customer records in the CRM system.
- Collaborate with service teams to ensure seamless delivery and follow-up after service completion.
- **Administrative and Support Tasks**:_
- Prepare and present regular sales and customer service performance reports.
- Develop and refine sales scripts and customer support workflows for maximum efficiency.
- Stay informed about company services, industry trends, and competitor offerings.

**Qualifications**:

- High school diploma required; a bachelor’s degree in Business, Marketing, or a related field is a plus.
- Proven experience in tele sales and/or customer service, preferably in a service-oriented industry.
- Strong communication and active listening skills, with the ability to influence and persuade.
- Excellent problem-solving abilities and a customer-focused mindset.
- Proficiency in CRM tools, Microsoft Office Suite, and communication platforms.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.

**Preferred Skills**:

- Familiarity with the cleaning or technical services industry.
- Experience with sales pipelines and customer retention strategies.
- Knowledge of conflict resolution techniques and a track record of managing challenging interactions effectively.

Pay: AED2,000.00 - AED2,500.00 per month

**Education**:

- Bachelor's (preferred)

Application Deadline: 10/01/2025


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