Stakeholder Relations Officer

6 months ago


Dubai, United Arab Emirates Dubai Municipality Full time

المهام الرئيسية

1. حصر وتصنيف وتوثيق وتحديث فئات المتعاملين وخصائص وسمات كل فئة بالتنسيق مع الإدارات المعنية.

2. القيام بعملية التحليل الكمي والنوعي لكافة مدخلات قنوات التواصل لتحديد احتياجات وتوقعات وتفضيلات فئات المتعاملين المختلفة.

3. القيام بتحليل الملاحظات والآراء وتقارير الرأي العام ومشاعر المتعاملين عن خدمات الدائرة في قنوات التواصل الاجتماعي ووسائل الإعلام المختلفة.

4. الاستجابة لكافة استفسارات وشكاوى وملاحظات المتعاملين الواردة للدائرة عبر جميع قنوات التواصل، وضمان معالجتها بالتنسيق مع الوحدات التنظيمية المعنية.

5. تحديث قاعدة بيانات المتعاملين من أصحاب الهمم وكبار المواطنين، والعمل على توفير المتطلبات اللازمة لهم، وتمكينهم من الحصول على خدمات الدائرة بسهولة ويسر.

6. متابعة تحديث ونشر معلومات الخدمات عبر القنوات المختلفة بالتنسيق مع الإدارات المعنية بما يضمن شمولية ودقة وحداثة المعلومات.

7. متابعة نتائج سعادة المتعاملين والمتسوق السري على مستوى جميع الخدمات وقنوات تقديمها

8. متابعة نتائج مؤشر السعادة اللحظي ووضع وتنفيذ الإجراءات التحسينية اللازمة بالتنسيق مع الوحدات التنظيمية المعنية ورفع التقارير الدورية الخاصة بذلك.

9. تنفيذ كافة المهام والمسؤوليات الموكلة وفق سياسة أمن وسرية المعلومات المعتمدة في الدائرة وفي حدود الصلاحيات الممنوحة.

10. القيام بتأدية أية مهام أخرى تتعلق بطبيعة العمل حسب التوجيهات.

**Qualifications**

المؤهل العلمي والخبرات

بكالوريوس

تخصص العلوم الإدارية - العلاقات العامة


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