Chinese Speaker Customer Support

1 week ago


Dubai, United Arab Emirates Prime Strategy Consultants Full time

NATIVE CHINESE SPEAKER

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Serves and attracts potential customers by providing product and service information.
- Always maintain a positive and friendly tone with customers and solve customer issues as quickly as possible.
- Ensure customer satisfaction and maintain professional customer service by providing proactive customer service.
- Contributing to team effort by accomplishing related results as needed and meet personal and team targets.
- Assist customers with the opening of accounts, update internal database with information about issues, and share feedback.
- Be able to demonstrate impeccable telephone etiquette and management.
- Be able to provide support and troubleshooting on trading platforms.
- Provide all relevant information to clients regarding documents and materials for becoming a client.
- Follow communication procedures, guidelines, and policies
- Any other duties and responsibilities that the Employer may reasonably request from theAs

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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