Laundry Presser

**Job Number** 23036938

**Job Category** Housekeeping & Laundry

**Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

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Ensure proper cleaning of linen, terry and guest clothing items and uniforms. To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.

**SC** SCOPE / BUSINESS CONTEXT **BUSINESS CONTEXT**
- A Full Time position based at Le Meridien Al Aqah Beach Resort.
- Number of Direct Reports - 2
- Titles of Direct Reports - Laundry Supervisor / Laundry Manager

**CANDIDATE PROFILE**

**Experience**
- Having an experience in similar position for at least 12 months with a great interpersonal skills and good level of physical fitness.

**Skills and Knowledge**
- Strong Communication skills (verbal, listening, writing)
- Able to get on well with people from many different backgrounds
- Able to work under pressure at times
- Ability to be versatile Able to do shift work
- Has knowledge of different chemicals and fabrics

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Ensures garment care procedures are followed accurately.
- Follows correct cycle of pressing on all garments and to ensure that the hotels standards are maintained.
- Reports to supervisor any items, which are badly stained or damaged.
- Maintain the cleanliness of work area and weighing equipment.
- Reports any maintenance required immediately to supervisor.
- Reports any misuse of uniform etc. / to laundry Manager immediately.
- Perform other duties requested by Manager
- Assist with emergency procedures such as fire evacuation, bomb threats etc.

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Complete appropriate safety training and certifications to perform work tasks.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

**Communication**
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

**Workin