Guest Service Agent

3 months ago

Al Qusais, United Arab Emirates STAY SERVES Full time

We are looking for a proactive and customer-centric Guest Service Representative to be a part of our team. Besides providing front desk support to guests, you will also be undertaking administrative duties. As the focal point of contact for the guests, you will be addressing the guests concerns in a professional manner.

**Responsibilities**
- Offering front desk assistance to clients
- Handling guest requests and reservations
- Managing administrative tasks like processing payments, cash handling and delivering any mails
- Welcoming guests on arrival and providing complete assistance during their stay
- Resolving any conflicts or tensions
- Monitoring check-ins and check-outs
- Preparing stay confirmation letters, cancellations or any alterations
- Verifying guest details upon arrival and allocating guest rooms
- Coordinating with the other staff members and departments to ensure customer satisfaction
- Communicating with the Customer Service Representatives about any promotional offers
- Assisting in pre-registration activities or extended stay requests
- Providing information on transport, restaurant facilities and sightseeing locations to guests
- Coordinating with the Guest Relations Managerand Guest Relations Officerfor day-to-day operations
- Processing any special requests
- Managing all operations adhering to the hotel policies and regulations
- Maintaining and updating guest details on a timely basis

**Requirement**
- Prior experience in Customer Service Department

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month

**Experience**:

- customer service: 1 year (preferred)

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