Recreation Supervisor

3 months ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

**Job Description**:
**Job Summary**:
As a Recreation Supervisor, you will assist in managing the operations of the pool & beach to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
**Roles and responsibilities**:

- Create recreational activity agendas and advertisements.
- Conduct inventory of supplies, materials, and equipment and inform incharge of low supply items.
- Encourage and schedule guests to participate in recreation activities.
- Promote a fun and relaxing atmosphere for guests.
- Provide information to guests about available recreation facilities and activities.
- Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
- Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
- Aid injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.
- Assist management in training, motivating, and coaching employees; serve as a role model.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Anticipate and address guests’ service needs.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Process orders or transactions from customers and collect payment as necessary.
- Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality.
- Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Perform other reasonable job duties as requested such as coordinating houskeeping and lifeguards.

Desired Skill & Expertise:

- Atleast 2+ years of experience in a management and/or supervisory role within the leisure sector.
- Ability to meet financial targets.
- Ability to work under pressure.
- Strong organizational skills.
- Excellent communication and interpersonal skills.
- Willingness to develop team members and self.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.

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