Learning Analyst

4 weeks ago

Dubai, United Arab Emirates The Cigna Group Full time

The Learning Analyst (LA) will serve as a strategic partner helping Learning Leads, employees, and stakeholders across the region by consulting on identifying learning requirements, learning program delivery, employee onboarding and reporting ROI of programs and interventions. The LA will work with other teams within Enterprise Learning and elsewhere to bring new programs to life. The LA must be able to manage multiple programs throughout the full lifecycle and on an ongoing basis and can operate comfortably both strategically and tactically. The LA will utilize metrics to evaluate program effectiveness, identify gaps and enhance, or retire, programs to improve the learning experience and outcomes for learners and stakeholders.

**Responsibilities include but are not limited to**:

- Supports execution of training plans, strategies, and tactics.
- Work closely with multiple stake holders and Learning Leads to conduct regional TNI and design an annual learning plan.
- Creates training presentations, on-demand videos, documents, and other materials.
- Assist with facilitation of training sessions, including assistance with interactive elements, presentation of training content, and assistance with moderator duties.
- Design and deliver learning courses, employee onboarding programs, workshops, and other trainings.
- Assess the success of development plans and help employees make the most of learning opportunities.
- Assists to develop surveys for training satisfaction and reports for leadership.
- Work with the larger Enterprise learning team to create, maintain, and execute programs.
- Continuously explores process improvement and automation opportunities while ensuring quality of the programs, resulting in a positive experience for employees.
- Continuously improves own capabilities and areas of expertise.
- Other duties as assigned.

**Qualifications**:

- 2+ years classroom and virtual facilitation experience
- Experience facilitating learning and coaching on a variety of business, interpersonal, and technical topics
- Experience with Learning Management or eLearning, or Virtual Facilitation tools and software is preferred (SuccessFactors, Camtasia, Brainshark, Articulate 360, Vyond and WebEx)
- Proficient in Microsoft PowerPoint, Excel, Word
- Excellent written and verbal communication skills and keen eye for reviewing documents
- Excellent interpersonal skills and presentation skills, and comfortable with communicating concepts to a wide array of audiences.
- Strong problem-solving skills and the ability to navigate difficult situations in a fast-paced environment
- Excellent interpersonal skills with the ability to collaborate cross-functionally across the organization
- Demonstrated ability to effectively communicate with and influence senior executives
- Demonstrated passion for driving quality outcomes and an agility to learn
- Demonstrate impeccable time management and ability to manage multiple programs simultaneously
- Able to travel 25-50% of the time

**Educational Requirements**:

- Minimum Bachelor’s Degree a must
- Facilitation certification a must Any other relevant certification on assessment tools like Clifton Strengths, DISC etc.

**Skills**:
Consultation Relationship Management

Communication

Problem solving

Time management

Adult Learning Principles

Knowledge of Leadership Frameworks

Program Design and Implementation Measurement / SLA adherence Vendor relationship management

Builds Networks

Drives Results

Communicates effectively

Customer focus

Decision Quality

Cultivates Innovation

Work Location Dubai - UAE or Bangalore - India

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

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