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Call Center Executive Medical Experienced

5 months ago

Dubai, United Arab Emirates City Doctor Healthcare LLC Full time

**About City Doctor**:
City Doctor Home Healthcare LLC is one of the fastest-growing home healthcare organizations headquartered in Dubai, UAE. Being a leader in providing on-site healthcare services in Dubai.
- Respond to incoming calls from patients and provide medical advice and assistance based on their health-related queries.
- Assess the patient's symptoms and medical history and provide guidance on appropriate medical care.
- Provide information on medical procedures, medications, and treatment options.
- Schedule appointments and Manage patient files and maintain accurate and detailed records of all communication with patients.
- Maintain accurate and detailed patient records, including medical history, symptoms, and advice provided.
- Collaborate with other healthcare professionals, including physicians and nurses, to ensure the best possible patient care.
- Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing correspondence, reports, and other documents.
- Adhere to all relevant legal, ethical, and professional guidelines.
- Ensure all standard protocols set by the organization are maintained.
- Meet performance targets, including call quality, call volume, and patient satisfaction.
- At least 2 years of clinical experience in a medical setting.
- Medical degree or excellent Knowledge of medical terminology
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Proficiency with computer systems and software, including electronic health record systems.
- Strong communication and interpersonal skills.
- Strong critical thinking and problem-solving skills.
- Ability to work independently and as part of a team.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Fluency in multiple languages is plus.

**Physical Demands**:

- The ability to sit for extended periods of time.
- The ability to use a computer and telephone for prolonged periods of time.

**Salary**: AED3,000.00 - AED4,000.00 per month

**Experience**:

- Home Healthcare: 1 year (required)

**Language**:

- Arabic (required)

Shift availability:

- Overnight Shift (required)