Supervisor, Housekeeping

7 months ago


Dubai, United Arab Emirates Bab Al Shams Desert Resort Full time

Supervisor, Housekeeping
(10456)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**

To follow and assist the Housekeeping Manager in maintaining the set standards of cleanliness, sanitation, and disinfection throughout the Resort at all times. A high level of cleanliness, sanitation, disinfection, and presentation in all areas has a large impact on the guest’s stay and it is imperative that each area's standards are met and exceeded. The Resort standards from the guest's arrival are to be maintained consistently throughout their stay. It is to be always kept in top shape.

**Key Duties and Responsibilities**

**GROOMING & ETIQUETTE**:

- To report for duty punctually wear the correct uniform and always have a nametag.
- Always provides a courteous and professional service to internal and external guests using their names.
- Adhere to the company’s standards regarding dress and appearance.
- Always maintains a high standard of personal appearance and hygiene.

**SCOPE OF JOB**:

- To attend daily briefings in Housekeeping Office conducted by the HK in charge.
- To collect Reports from the Housekeeping office & return them at the end of the shift. To ensure that you sign out and in for the keys.
- Develop a positive working relationship with all colleagues and other departments to facilitate a team-oriented atmosphere.
- Maintain safe work practices as per the Health and Safety.
- Understand the use of chemicals and be familiar with equipment used in Housekeeping.
- To be responsible for the supervision and coordination of the line colleagues and team leaders by making sure that all services are available and carried out with the utmost efficiency.
- To study and evaluate the operation of the Housekeeping Department and suggest improvements to the Manager of HKP.
- To check the linen room, and pantry areas to ensure the smooth flow of the Guest supplies, uniform, and linen.
- To interact with individuals outside the hotel, such as suppliers, contractors, labor relations representatives, and competitors.
- To follow up on all out-of-order, out-of-service, pick-up rooms.
- To ensure correct distribution and control of master keys.
- To conduct inspections of corridors, service areas, pantries, staircases, and public toilets to ensure proper cleaning.
- To take note of "In-house V.I.P.s" and arriving "V.I.P.s" and have them inspected to hotel standards.
- To ensure that all equipment is well maintained and handled correctly.
- To handle Guest complaints according to the hotel policy, reporting all complaints to the Manager.
- To assist in taking various inventories.
- Supports staff needs in other Divisions based on the hotel priorities and anticipated business levels.
- Ensures that the par stocks for all operating equipment, supplies, and inventory items, and to ensure that the place of work is adequately equipped.
- Ensure all public areas are clean, free from any blockage and all fixtures are in working condition in all below areas:

- All outlets indoors and outdoors.
- Pools
- SPA, lobby, Back of the house
- All the building's high levels that is facades, windows, chandeliers
- All the grounds, roads, pathway
- Plan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets, etc.).
- Reschedules/moves public areas Attendants during Shift to wherever additional help is needed.
- Ensures all Meeting room functions are set up according to their request indicated on the events function sheet.
- Monitors operating supplies and reduces spoilage, breakage, and wastage.
- Inspects all facilities, furniture, and fixtures and reports any damages to the Housekeeping Manager.
- Monitors guest supplies, bathroom amenities, and stationery and reduces spoilage and wastage.
- Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
- Ensures that each employee maximizes productivity and morale with their respective departments and consistently maintains discipline following Hotel Policies and procedures and local legislation.
- Rewards Employees who use their empowerment to meet or exceed guest expectations.
- Assists in the building of an efficient team of employees through multi-skilling, Multi-Tasking, and flexible scheduling and by taking an active intere



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